We treat your loved one like family, offering respite for you and enhancing the caregiving experience. Learn More

Our People

Our mission has always been to improve the quality of life for the seniors and adults with disabilities we serve. That means it's always about the people we serve and our dedicated team of caregivers and office members who work tirelessly to care for clients. We live and breathe our mission every day, with the goal of helping you navigate the journey. These are the people who work to bring you and your loved ones the highest caliber of in home care.

Don Orlando – Co-Owner

Owners Don and Peggy Orlando

Don is the co-owner of the Right at Home office that has been servicing the community since February 2011. Don and his wife, Peggy, are committed to provide optimum care for all the clients they serve and to walk away feeling they made a difference for the client and family members.

Prior to joining Right at Home, Don worked at Pitney Bowes for 23 years as an Account Manager, Division Sales Director, and Director of Federal Government Portfolio. Born and raised in Baltimore and graduating from Towson State University with a Bachelor’s Degree in Mass Communications in 1984, Don has always been involved with his community.

On a personal note, Don and Peggy were high-school sweethearts and have two (2) sons, Paul and Jack. Don enjoys sports, especially golf and baseball, and enjoys attending concerts and plays.

Paul Orlando – Community Liaison

Paul Orlando

Paul Orlando joins Right at Home following in his family’s footsteps of servicing the Harford and Baltimore County community with their homecare needs. Paul is the Community Liaison for the Harford and Baltimore County area and serves as a Senior Consultant for Right at Home clients and partners. He has a true passion for building relationships and looks forward to establishing long-term partnerships with associates in the health care industry of Harford and Baltimore County. Paul joins us after graduating from Bloomsburg University of Pennsylvania in 2017 with a Bachelor’s of Science in Marketing and a Minor in Creative Writing/Journalism. During his time at Bloomsburg, Paul served as President of the Zeta Psi Fraternity, and led them to reach new records in community service hours.

Paul enjoys watching the Orioles and Ravens, going to the beach, and spending time with his dog.

Nikki Hartline – HR Generalist

Nikki Hartline

I have a great appreciation for the hard work of caregivers and enjoy finding the best quality caregivers for those in need. My proudest accomplishment thus far was the Human Resource and Leadership support I provided for our local frontline healthcare workers during the COVID pandemic. In my spare time I enjoy watching a great series, sketching portraits or making people laugh. I am looking forward to meeting more quality caregivers from the Baltimore and Harford County areas.

Tiffany Ratliff – RN

Tiffany Ratliff

Tiffany has been a Registered nurse for 14 years; specializing in Emergency medicine, Oncology, Hospice and Home care. The Delegating/Supervising role immediately felt "Right at Home" as she settled into her position. Tiffany is a Caregiver and Advocate by nature. She is a devoted wife of 15 years and her and her husband share 5 beautiful children. Tiffany enjoys reading, dancing, comedy, and sports of all kinds. Tiffany looks forward to and enjoys working side by side with the care professionals and Right at Home team, to help provide the best quality care to our clients possible. Tiffany believes that client, family and care professional's satisfaction and quality of life is priority.

Jo Anna McIntosh – PRN Nurse

JoAnna McIntosh

As a nurse, my long-lived passion is helping others on many levels of their healthcare needs in various settings. I am from the Bronx, NY. My husband and I are retired military. Combined we have 6 adult children and a host of grand children & great grand children. I love to cook, spend time w/ family, travel & attend movies with husband.

Beth Garner – PRN Nurse

Beth Garner

Beth has been a registered nurse for 31 years. She has worked at Right At Home for the past several years as a PRN nurse. She loves visiting clients and is passionate about helping them live in their own homes for as long as possible. Beth also owns her own embroidery business and enjoys spending time with her family. She loves outdoor activities, reading and sewing.

Tabitha Poist – Recruiter

Tabitha Poist

I worked as a manager and recruiter for the Vitamin Shoppe during the Covid pandemic. I also attended Towson University for Human Resources. I have a passion for recruiting and finding the best qualified caregivers. I look forward to working with everyone here at Right at Home. In my spare time I like to watch a good movie, go hiking, and spend time with my dog Scruffy.

Jack Orlando – Client Care Coordinator

 Jack Orlando

Jack Orlando joins the Right at Home family business to follow in his family's business with a desire to provide care for those that need it. Jack's role with Right at Home is Client Care Coordinator and serves as a consultant to families that are interested in receiving home care services. His focus is to make sure each and every one of our clients have a positive experience with Right at Home.

Jack received his BS degree in Communications and a Minor Degree in Marketing from Salisbury University in 2021. While at Salisbury University, Jack served as a member of Sigma Tau Fraternity and was a peer teacher for incoming freshman and organized many community events for the Special Olympics. Jack enjoys going to sporting events, such as an Orioles or Ravens game, or a Maryland basketball game. Jack likes to spend time with family and friends in a beach setting or in a mountain cabin.

Need help right now? Call us anytime at

(443) 371-7145

caregiver of the month november 2019 - Bonita

Our Outstanding Caregivers

Right at Home is only able to offer the incredible services to seniors in our community because of the dedication and commitment of our highly trained and compassionate caregivers.  We want to celebrate just a few of our caregivers, who have gone above and beyond to improve the quality of life for those they serve. 

Read more

Join our team

Find a job now

Become a caregiver

Learn more today