Wethersfield, CT
(860) 436-9757

FAQs About Right at Home

Making a decision about in-home services for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren't completely answered, call us. We'll be glad to speak with you about your specific family situation.

FAQs About Right at Home

How long have you been in business?

Right at Home was founded in Omaha, Nebraska in 1995.

What kind of services do you provide?

Right at Home provides numerous services across the country to families just like yours. A full list of services is available can be found on our services page. To see how we might be able to help your family specifically, take our services assessment to see how we help families just like yours, read our Service Profiles or read our customer testimonials.

Where do you provide services?

Our local office provides services in the following areas: Berlin, Bloomfield, Bristol, Burlington, Canton Center, Collinsville, East Granby, East Hartford, East Windsor Hill, Enfield, Farmington, Glastonbury, Granby, Hartford, Hazardville, Kensington, Manchester, Marlborough, New Britain, Newington, Plainville, Plantsville, Rocky Hill, Simsbury, South Windsor, Southington, Suffield, Unionville, Vernon, West Hartford, Wethersfield, Windsor, Windsor Locks

Our local Connecticut office is part of an international network of in-home service agencies. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Are your homemakers insured and bonded?

Yes. Every homemaker is a Right at Home employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each homemaker with general liability and workers' compensation insurance.

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right companion to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in companion (as allowed by law).

Will my family member always receive services from the same companion?

Our goal is to establish a long-term companionship relationship with your loved one. Should your family want to request another companion for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a companion is vital to a successful experience.

If your loved one receives services for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one companion in a given week. If your family requires multiple companions, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Can I change or discontinue the services my loved one receives?

You can change the number or type of service we provide your loved one whenever it's necessary. We understand the situation can quickly change, so we're as flexible as possible with your loved one's in-home services. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.

How can I verify a shift was completed?

Right at Home uses several tools to track our companions. First, we use simple timesheets filled out by each companion. Then, we use a combination of Internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home where service is provided. And we can provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of service, and it allows us to make any schedule adjustments before your invoice is sent.

What are the costs of your services?

Every family we serve receives a Custom Service Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of services per week
  • Area of the country where services are provided

Our services are typically billed on an hourly basis. This makes it easy to make a Custom Service Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Service Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating services. Rates will never be increased without at least thirty days notice.

Are services covered by insurance or Medicare?

Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don't pay for the type of hourly service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies who either fully reimburse or partially reimburse for home services for seniors. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs) and flexible spending accounts.

We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

Do I pay the assistant directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay companions directly. And you'll never be asked to pay an additional fee to any employee.

How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal information. This starts once we have a formal services agreement, before a homemaker even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and homemakers who are directly involved in your services will have access to information related to the service of your loved one.

Right at Home services seems like a good choice. What's the next step?

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular situation and how Right at Home might help.

Together, we'll go over the services your family needs and the services we provide. We'll answer all of your questions regarding in-home services and costs. Then, we'll begin putting together your Custom Service Plan and matching your loved one with the right companion. Usually, service can begin within a matter of a few days.

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