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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today at (951) 291-9881. We'd be glad to speak with you about your specific family situation.

Right at Home was founded in Omaha, Nebraska in 1995. The local office in Hemet has been in operation since April 2015 and is locally and independently owned.

Right at Home provides numerous home care services across the country to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our in-home care customer testimonials.

Our local office provides services in the following areas: Homeland, Sun City, Menifee, Romoland, Nuevo, Lakeview, Hemet, San Jacinto

Our local California office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).


Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

We cannot administer medication, however, our caregivers can provide medication reminders. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

 

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion without penalty.

Right at Home uses several tools to track our caregivers. First, we use simple timesheets filled out by each caregiver. Then, we use a combination of Internet-based solutions (telephony) to verify time and attendance. This allows you to have a written record of services within the home where care is provided. And we can provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, disease specific, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

5 star icon
"They are very caring and have good personnel. The caregiver gets my loved one up, walks with him, and talks to him. She makes sure he isn't going to fall or anything. She cares for my loved one. She vacuums, dusts, and cares for my loved one. They take care of my loved one. They make sure he doesn't fall and if he needs something, she helps him with whatever it is. If I call (the office) and ask any questions, they answer them for me. The caregiver cares for him and he seems to like her real well."
David H.

Hear What Others Are Saying

5 star icon
"It (Right at Home) was recommended to me through a friend and they offered great services. I would tell others that the agency is great. It allows me to get some time to myself. She (the caregiver) takes charge and leads him. They give Rudy a shower, take him for a walk, and give him lunch. She really understands Rudy and she knows how to work with his dementia. They (office staff) are very organized. I appreciate everything that she (caregiver) does."
Barbara

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