Client Reviews

"From the start, our family has been REALLY impressed with the Newburgh Right at Home team. As background, our mom was struggling a little and needed some support during the daylight hours, ensuring she remembered to take her medicines, that she did her exercising, ate nutritious meals, and was careful getting up and down, and also relieving her of the daily housecleaning tasks.

Scott, the owner of the Newburgh Right-at-Home office, did the initial onsite interview with our mom in person (I was on FaceTime), explained their process, ensured our mom’s home wasn’t too cluttered, asked our mom (and us) what SHE wanted in terms of support and companionship. He was personable, polite, explained their fees, had our mom sign some disclosure forms, and genuinely CARED about our elderly mom!

The NEXT interview was with Scott, Deline (the caregivers supervisor), and Jasper (our mom’s actual caregiver). They again asked what support our mom needed (to confirm no new additions) and explained their standard procedure, including a “visit checklist” that would ensure Jasper performed the important tasks each visit and a communications page where we could write down notes (Jasper or us) on things that needed attention.

I live hundreds of miles away, and had been trying to manage our mom’s medical and in-home care, with on-site help from my working brothers and nephews in college, none who were typically at home during the day. I opted to fly in for Jasper’s first week to meet her personally and ensure she had what she needed to be successful.

WOW!! This young woman is thorough, thoughtful, and is quickly becoming a CRITICAL member of our mom’s household!! She has been helping our mom for 3 weeks. In addition to ensuring our mom does her exercises and takes her medicines and BP, Jasper has done a thorough clean of our mom’s bathroom, has changed her linens weekly, has done her laundry, has organized the “out of control” pantry, has cooked our mom several HEALTHY meals, has cleaned the dishes and kitchen, removed the trash... The list goes on and on! In THREE weeks, 4 hours a day, 3 days a week. Oh, and she’s been a lovely companion, playing cards with our mom, when requested.

Deline has contacted us periodically to ask how things are going (great follow-through!), including a call when our mom opted not to tell us that she’d fallen into a door jamb the night before, gashing her arm! Jasper saw the gash, cleaned it carefully, took a photo for me, and we were able to get our mom medical attention before infection could set in. Scott called later that night to ask how our mom was doing. They genuinely CARE about their clients!!

As for rates, our mom is retired and makes “enough” in retirement that she does have to private pay. :( That said, the rates are very reasonable for the services she’s been receiving! Our mom has few expenses beyond her home upkeep, food, heat, electric, internet, and a cellphone, so the rates are low enough that she hasn’t had to dip into savings, which has relieved her quite a bit.

One other great benefit? They have an iPhone app! Jasper uses it to report to my brother and I how things are going. It also indicates hours, activities, and has an online payment option, with detailed invoices. I can’t say enough about Jasper, Deline, and Scott and the other staff (e.g. Teresa in the office). This is the PERFECT solution for our mom. Thank you, Scott, Deline, and especially Jasper, from the bottom of my heart!" - Jackie, Daughter of Current Client

"I want to thank you for your time, dedication and expertise which made it possible for my mother to live safely and comfortably at home. When I called you one day looking for a caregiver you listened attentively and empathetically. I really felt that you understood and cared. After I spoke with you I felt confident that you could help. You went to work right away to find a caregiver to meet our needs. To my surprise an excellent caregiver was on board very quickly caring for my mother per the schedule we requested. I think that is an amazing turn around time, especially since I have tried other agencies and they could not fulfill our request.

Like most people I want the best for my mom. The caregivers you provide have exceeded our expectations. It is such a comfort and relief when you can count on someone to provide excellent care for someone dear to you. My mom’s caregiver is professional, knowledgeable, courteous, pleasant, ambitious, responsible, kind, energetic and she gets the job done. Now that we have assistance for my mom I see her moving better and I believe she is healthier due to the great care and attention she receives.

When our caregiver went on vacation, it was not a problem. In fact, you introduced us to a backup who trained from our regular caregiver. I did not have to intervene in any way!

Thank you again for your professionalism, dedication and for listening and making our wishes a reality. We truly believe you and your employees go above and beyond! You run an excellent business of outstanding quality!" - Vickie