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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Since 2014 we have been a successful home care agency helping support our seniors in New York City.

We provide a wide range of companion and personal home care services to seniors and adults with disabilities in and around New York City.

Some services include:

  • Wellness support
  • Meal preparation
  • Medication reminders
  • Socialization
  • Light housekeeping
  • Laundry
  • Safety supervision
  • Mobility assistance
  • Feeding
  • Bathing and other personal hygiene care
  • See More

Our caregivers are trained for specific care situations such as, Alzheimer’s and Dementia, Parkinson’s care as well as other types of specialty care.

We can provide elder care services for you and your loved one at wherever you call home within New York City’s 5 boroughs; Manhattan, Brooklyn, Queens, Bronx and Staten Island.

Yes.  Are caregivers are screened, including background and refence checks. They are also bonded and insured. 

We are honored and grateful that you put your trust in us. So it’s important that we make the perfect caregiver match.  We consider interests, personalities and the services you need. If you have any concerns, we’ll work to find a caregiver that meets your needs.  

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Our caregivers can always assist in reminding individuals to take their medications. In fact, medication reminders is one of our most requested services. We can also report any side effects and assist with premeasured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. You set the schedule to meet your needs. For schedule changes you can call our office. You can stop services at any time. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

We use two different clock in/out methods. 

  1. Our employees’ clock in/out using telephony software from the client’s home phone.  The shift will only register from a pre-approved number in our database. 
  2. They can also clock in/out from their personal cell phone using a web-based GEO-location software that will only work within a defined radius from the client’s home address.

Our services are private pay. You do not need a physician's authorization. We help with Long Term Care policies by sending invoices and care logs to your insurance company.  

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, skilled nursing, etc.)

We offer hourly, live-in and 24-hour care. Call us, as our rates vary depending on your unique needs.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. Caregivers are employees of Right at Home. We pay them weekly including payroll taxes.

Right at Home of Lower Manhattan and all our employees follow all HIPAA (Health Insurance Portability and Accountability Act) policies. As a New York State LHCSA (Licensed Home Care Services Agency) we follow all state guidelines to maintain you and your loved one’s privacy. 

Give us a call at (646) 480-4930. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Our commitment is to improve the quality of life for the people we care for while helping them remain at home.

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Need help right now? Call us any time at

(646) 480-4930

Need help right now? Call us any time at

(646) 480-4930