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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Beth Sholom has been the owner of Right at Home of Central New Jersey for over 19 years.

Our highly trained and compassionate caregivers can provide:

  • Companionship 
  • Medication reminders 
  • Meal preparation
  • Stand-by assistance with grooming, bathing and dressing 
  • Assistance to monitor their client to prevent slips and falls 
  • Light housekeeping services 
  • Transportation to doctor appointments or to visit friends or family
  • And much more (See all services)

Our client care coordinators pride ourselves on educating our clients about all of the services out there for them and helping our potential clients obtain all services that they need, whether we provide them or not 

Our RN’s provide case monitoring as well as medication management. 

 

We provide services throughout all of the towns of Middlesex County, Mercer County and Northern Monmouth County.  Our services are provided to our clients wherever they call home – their own house or apartment, an assisted living facility, or a skilled nursing care facility.

Old Bridge, Atlantic Highlands, Avenel, Belford, Carteret, Cliffwood, Colonia, Colts Neck, Cranbury, Dayton, Dunellen, East Brunswick, East Windsor, Eatontown, Eatontown, Edison, Ewing, Fair Haven, Fords, Fort Monmouth, Hamilton, Hazlet, Helmetta, Highland Park, Highlands, Hightstown, Holmdel, Hopewell, Hopewell Township, Iselin, Keansburg, Keasbey, Kendall Park, Keyport, Lawrence Township, Leonardo, Lincroft, Little Silver, Long Branch, Marlboro, Matawan, Mercerville, Metuchen, Middlesex, Middletown, Milltown, Monmouth Beach, Monmouth Junction, Monroe Township, Morganville, New Brunswick, North Brunswick, Oakhurst, Oceanport, Parlin, Pennington, Perth Amboy, Piscataway, Plainsboro, Port Monmouth, Port Reading, Princeton, Princeton Junction, Red Bank, Robbinsville, Rumson, Sayreville, Sewaren, Shrewsbury, South Amboy, South Plainfield, South River, Spotswood, Titusville, Trenton, West Long Branch, West Windsor, Woodbridge

Yes. Every caregiver is employed by Right at Home of Central New Jersey, not contractors, and as such, they are bonded, insured, trained, and screened.

To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. Our goal is to match your family member with a caregiver who can best meet their needs.  We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law. We do ask that you provide us with three days notice if a change needs to be made, but we will always try to accommodate such request as soon as possible. 

We strive for consistency in providing your family member with the same caregiver. However, caregivers will on occasion request time off for vacation or personal reasons and Right at Home will provide another caregiver to take his/her place until your caregiver can return. In the event of a cancellation by our caregiver, we strive to provide a replacement caregiver as soon as possible. To assist with never or hardly ever missing a shift, we have four executive staff members in our office who are also highly trained certified home health aides who can immediately fill the need and either work the shift or provide care while the office staff continues to work on a replacement and the replacement arrives to our clients’ home.

Additionally, depending on the number of hours and days your family member needs care, we may need to have multiple caregivers scheduled to take care of your loved one and we will do our best to be consistent. We will, of course, notify you of any change in caregivers as soon as we are notified. 

 

Our nurses can (as a paid add-on service) do medication management for our clients. Our caregivers can always assist in reminding individuals to take their medications. In fact, medication reminders is one of our most requested services. We can also report any side effects and assist with premeasured medication packages.

Clients can absolutely change the services their family member receives. We understand that circumstances change and sometimes a client needs to move from hourly care to a live-in situation. Other times a client’s health and circumstances will improve, and they’ll need less frequent visits from our caregivers. We always work with our clients and their families to provide the appropriate level of care that their family member needs. Open communication is the key factor in order to understand changing needs and we pride ourselves on having dedicated client experience coordinators in our office strictly hired to ensure our client’s satisfaction.

Clients can also discontinue care at any time, although we do ask in our service agreement that at least one week notice is provided to us to end care with Right at Home so that we can find our wonderful caregiver another Right at Home family to join. 

Right at Home uses a state-of-the art Telephony technology which monitors when every employee arrives at and departs from a client’s shift. There is no charge to the client for this service and we believe it not only provides peace of mind to know that your family member’s caregiver has arrived but the system monitors arrival and departure times so that you will be billed correctly for the hours of service provided to your family member.

No. You do not need a physician’s authorization for your care with Right at Home. Our nurses will perform a clinical assessment of your family member before we begin services.  After that, your family member will be seen and clinically assessed by a Right at Home RN every 2 months (which is required by New Jersey law). Your assigned nurse will also call you every 30 days to monitor your family member’s condition and answer any additional questions that you may have. Of course, we are available to you and your family at all times for any questions, concerns or needed changes.  

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, skilled nursing, etc.)

The costs of our home care services vary depending upon whether the client chooses to have something as simple as a hospitality visit, or needs someone to come several hours a day for several days a week, or needs a live-in caregiver who is there 24/7. We are happy to discuss pricing options based on a client’s needs with their family members. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

While Medicare does not currently cover home care services, there are options that each family needs to consider to determine if they are appropriate for the care needs of their loved one. Some of those options are:

  • Long term care insurance
  • Private family paying
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Automobile or Workers Compensation Insurance
  • Reverse Mortgage Funds

We are happy to discuss any of these options with you or answer any questions you may have about them. 

 

No. Because the caregiver is an employee of Right at Home, clients never pay the caregiver directly. Right at Home will provide a weekly bill by e-mail to the client reflecting the number of shifts and hours worked by the caregiver the previous week. We have an automated system for bill payment to ease the burdens of our client or family and which allows our staff to concentrate on the care needs of your family member rather than on bill collecting.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

We are available to proceed to the next step in whatever manner is convenient for you. We are available to come to your home or we can meet at one of our six offices – whichever one is closest to you or we can meet at the hospital or rehabilitation center where your family member is currently. We can to talk to you or visit with you on the phone or via zoom at a time that works for you and we can send you our required sign-up documents via an email link to move things along quickly. Once you join our Right at Home family, you will know that we are always there to help. Our care managers are available 24 hours a day, seven days a week, 365 days a year. 

Our motto and belief have always been and will always be that Right at Home will care for your family as we care for our own! In fact, several of our employees were clients before they worked for Right at Home so they can share with you their own experiences of having their family member cared for by Right at Home of Central New Jersey because they have been where you are. 

Please call us anytime at 732-967-0900 or Contact Us Online. We look forward to working with you!

 

Need help right now? Call us any time at

(732) 967-0900

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A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"Very professional organization, prompt in alerting the patient if change in schedule, helpful in navigating insurance red tape and providing assistance when needed."
Deborah F.

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"The staff and administration were all extremely accommodating and professional. The HHA assigned to my aunt, Rose, was a true gift from God. She was amazing and the best."
Jan

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"We have been exceptionally pleased with the services provided by Right at Home ... They have provided education-based care to a loved one with advancing dementia with dignity and respect."
Michelle

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"“I wanted to thank you for all your services. I would like to acknowledge the wonderful and respectful care that Harry administered to my husband Frank, throughout the weeks of his illness. Harry was diligent, most reliable and a true minister of healing for all of us. I would also like to acknowledge Henry, who arrived for the evening shift with compassion and concern. Both men dedicated their time and energy, and I am forever grateful. They are both a tribute to their profession. " R.M"

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"The caregivers are so nice ... They just help us with anything we need. The office staff is also great. I appreciate that they always return phone calls timely."
Donna

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"Right at Home has worked really hard to supply us with home health care aids to meet our needs. They have also been impeccable in dealing with our insurance company."
Isis

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"These caregivers make it possible for my husband and I to stay in our home. I'm so thankful for Right at Home and their caregivers."
Norma

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