Frequently Asked Questions
Our highly trained and compassionate caregivers can provide:
- Medication reminders
- Meal preparation
- Stand-by assistance with grooming, bathing and dressing
- Assistance to monitor their client to prevent slips and falls
- Light housekeeping services
- Transportation to doctor appointments or to visit friends or family
- And much more (See all services)
Our client care coordinators pride ourselves on educating our clients about all of the services out there for them and helping our potential clients obtain all services that they need, whether we provide them or not
Our RN’s provide case monitoring as well as medication management.
We provide services throughout all of the towns of Middlesex County, Mercer County and Northern Monmouth County. Our services are provided to our clients wherever they call home – their own house or apartment, an assisted living facility, or a skilled nursing care facility.Old Bridge, Atlantic Highlands, Avenel, Belford, Carteret, Cliffwood, Colonia, Colts Neck, Cranbury, Dayton, Dunellen, East Brunswick, East Windsor, Eatontown, Eatontown, Edison, Ewing, Fair Haven, Fords, Fort Monmouth, Hamilton, Hazlet, Helmetta, Highland Park, Highlands, Hightstown, Holmdel, Hopewell, Hopewell Township, Iselin, Keansburg, Keasbey, Kendall Park, Keyport, Lawrence Township, Leonardo, Lincroft, Little Silver, Long Branch, Marlboro, Matawan, Mercerville, Metuchen, Middlesex, Middletown, Milltown, Monmouth Beach, Monmouth Junction, Monroe Township, Morganville, New Brunswick, North Brunswick, Oakhurst, Oceanport, Parlin, Pennington, Perth Amboy, Piscataway, Plainsboro, Port Monmouth, Port Reading, Princeton, Princeton Junction, Red Bank, Robbinsville, Rumson, Sayreville, Sewaren, Shrewsbury, South Amboy, South Plainfield, South River, Spotswood, Titusville, Trenton, West Long Branch, West Windsor, Woodbridge
Yes. Every caregiver is employed by Right at Home of Central New Jersey, not contractors, and as such, they are bonded, insured, trained, and screened.
To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.
We strive for consistency in providing your family member with the same caregiver. However, caregivers will on occasion request time off for vacation or personal reasons and Right at Home will provide another caregiver to take his/her place until your caregiver can return. In the event of a cancellation by our caregiver, we strive to provide a replacement caregiver as soon as possible. To assist with never or hardly ever missing a shift, we have four executive staff members in our office who are also highly trained certified home health aides who can immediately fill the need and either work the shift or provide care while the office staff continues to work on a replacement and the replacement arrives to our clients’ home.
Additionally, depending on the number of hours and days your family member needs care, we may need to have multiple caregivers scheduled to take care of your loved one and we will do our best to be consistent. We will, of course, notify you of any change in caregivers as soon as we are notified.
Clients can absolutely change the services their family member receives. We understand that circumstances change and sometimes a client needs to move from hourly care to a live-in situation. Other times a client’s health and circumstances will improve, and they’ll need less frequent visits from our caregivers. We always work with our clients and their families to provide the appropriate level of care that their family member needs. Open communication is the key factor in order to understand changing needs and we pride ourselves on having dedicated client experience coordinators in our office strictly hired to ensure our client’s satisfaction.
Clients can also discontinue care at any time, although we do ask in our service agreement that at least one week notice is provided to us to end care with Right at Home so that we can find our wonderful caregiver another Right at Home family to join.
Right at Home uses a state-of-the art Telephony technology which monitors when every employee arrives at and departs from a client’s shift. There is no charge to the client for this service and we believe it not only provides peace of mind to know that your family member’s caregiver has arrived but the system monitors arrival and departure times so that you will be billed correctly for the hours of service provided to your family member.
No. You do not need a physician’s authorization for your care with Right at Home. Our nurses will perform a clinical assessment of your family member before we begin services. After that, your family member will be seen and clinically assessed by a Right at Home RN every 2 months (which is required by New Jersey law). Your assigned nurse will also call you every 30 days to monitor your family member’s condition and answer any additional questions that you may have. Of course, we are available to you and your family at all times for any questions, concerns or needed changes.
The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.
Our home care services are typically billed on an hourly basis. Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information about the median monthly cost of care in the U.S., as well as programs that can help pay for the service.
To discuss the exact rates for the services you may need, contact our local office.
Medicare Parts A and B do not pay for ongoing assistance with the activities of daily living (called “custodial care” in the exclusions of Medicare plans). Medicare Advantage (also called “Part C”) may cover some services in the home (referred to as “in-home support”). To understand the benefits of Medicare, visit www.medicare.gov.
Long-term care insurance (depending on the policy and the plan of care) may assist in paying for a variety of home-based and facility care services.
Did you know there are several funding options available to help pay for in-home care? Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information on these programs.
You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver. With Right at Home, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes. Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you'll never be asked to pay an additional fee to any employee.
Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Right at Home is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Right at Home offers a free download of our Ways to Pay for In-Home Senior Care Guide that gives information about the programs that can help pay for the service.
We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.
Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.
We are available to proceed to the next step in whatever manner is convenient for you. We are available to come to your home or we can meet at one of our six offices – whichever one is closest to you or we can meet at the hospital or rehabilitation center where your family member is currently. We can to talk to you or visit with you on the phone or via zoom at a time that works for you and we can send you our required sign-up documents via an email link to move things along quickly. Once you join our Right at Home family, you will know that we are always there to help. Our care managers are available 24 hours a day, seven days a week, 365 days a year.
Our motto and belief have always been and will always be that Right at Home will care for your family as we care for our own! In fact, several of our employees were clients before they worked for Right at Home so they can share with you their own experiences of having their family member cared for by Right at Home of Central New Jersey because they have been where you are.
Please call us anytime at 732-967-0900 or Contact Us Online. We look forward to working with you!