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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Our Right at Home office has been operating in the Nassau Suffolk area for over 8 years.

Our highly trained caregivers can provide companion care, personal care, respite care, transportation, med management, RN assessments and non medical home care. For more service offerings, please visit our Home Care Services page.

Wherever you call home, including your home or apartment, assisted living communities, skilled nursing care facilities, nursing homes, rehab centers and hospitals.  We are able to provide services to seniors and adults with disabilities in Nassau and Suffolk Counties.

Areas Served By Our Nassau and Suffolk Counties Office:

Bay Hills, Ct. Baycrest, Centerport, Cold Spring Harbor, Cold Spring Hills, Commack, Dix Hills, Flowerfield, Fort Salonga, East Northport, East Setauket, Greenlawn, Harbor Heights, Halesite, Hauppauge, Head of the Harbor, Huntington, Huntington Bay, Huntington Station, Kings Park, Knollwood Beach, Lake Grove, Lloyd Harbor, Lloyd Neck, Melville, Nesconset, Northport, Old Bethpage, Plainview, St James, Setauket, Smithtown, South Huntington, Stony Brook, Strongs Neck, West Hills, Wincoma, Woodbury


We also have an office in Smithtown, NY that may be able to provide services to you or your loved one.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Absolutely. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Our RN can absolutely help with medication management and medication pours. Our caregivers can always assist in reminding individuals to take their medications. In fact, medication reminders is one of our most requested services. We can also report any side effects and assist with premeasured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.  We do require 24 hours notice to cancel service.

Our in-home care aides use either a telephonic phone system or an APP which requires location services to verify location for clocking in and out.

This depends on the level of care provided.  Patients with a higher level of required acute care may require a physician's authorization and we would be happy to discuss these options with you.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, skilled nursing, etc.)

To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We are a Licensed Private Care Agency and work with all the Long Term Care Insurance Companies.  However, we do not participate with Medicare.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No direct exchange of payment will occur with the Caregiver.  You will be invoiced weekly and we can discuss secure payment options.

Personal information is never discussed or disclosed as per HIPAA.  Our office has instituted many safeguards to protect the personal information of our clients.  Protections include firewalls, multiple layers of cyber security and software that that uses SAAS for the protection of our clients.

Please feel free to contact us online or call us at (516) 719-5999.  We would love to learn more about you, your loved one, how health challenges are affecting you and begin putting a plan in place to help!

Need help right now? Call us any time at

(516) 719-5999