The home care industry's leading market research firm recognizes Right at Home’s excellence in customer satisfaction and quality assurance
Omaha, NE – Right at Home, a leading international in-home care franchise system, announced today that it has been named both an Endorsed National Provider and a Best of Home Care® Endorsed National Provider for 2017 by Home Care Pulse. As the leading satisfaction research and quality assurance firm specializing in private duty home care, Home Care Pulse interviews a portion of in-home care clients and caregivers monthly, providing companies with detailed, unbiased feedback. The designation recognizes leading home care companies for their commitment to provide the highest-quality care to clients.
Based on client and caregiver satisfaction scores gathered by Home Care Pulse, Right at Home is now ranked among a small handful of the top home care services across the country that have proven an ability to offer the highest-quality care to clients and an exceptional working environment to employees.
“We are excited to celebrate these accomplishments with our franchise owners,” said Mike Flair, Vice President of Franchise Business Solutions for Right at Home. “Right at Home is investing significant resources into this program that we believe will provide both the corporate office and our local franchisees with actionable data to improve the quality of care for our clients and improve the working experience for our caregivers. The outcomes of this program reinforce our mission – to improve the quality of life for those we serve.”
In addition to the Endorsed National Provider and Best of Home Care Endorsed National Provider accolades for the brand, several Right at Home local franchise locations were recognized with one or more of Home Care Pulse’s Best of Home Care Awards. There are four Right at Home locations that received the Provider of Choice Award, 13 Right at Home locations that received the Employer of Choice Award and 11 Right at Home locations that received both Provider of Choice and Employer of Choice. Twelve locations were honored with both awards plus the Leader in Excellence Award. You can view a complete list of award winners here.
Right at Home’s award-winning providers have contracted with Home Care Pulse to gather feedback from clients and caregivers via live phone interviews each month. Because Home Care Pulse is an independent third-party company, it is able to collect honest and unbiased feedback. These award-winning home care providers have received the highest satisfaction scores in areas such as professionalism, compassion of caregivers, training, and client/caregiver compatibility.
“It is with great pleasure that we name Right at Home a 2017 Home Care Pulse Endorsed National Provider as well as a Best of Home Care Endorsed National Provider,” said Aaron Marcum, Founder and CEO of Home Care Pulse. “This achievement demonstrates Right at Home’s long-term commitment to excellence and shows dedication to client and caregiver satisfaction throughout the entire organization. I have thoroughly been impressed with the Right at Home team through our Satisfaction Management Program. The brand has raised the bar on quality of care for the industry. I congratulate the entire Right at Home team for becoming a Best of Home Care Endorsed National Provider, further demonstrating its long-standing commitment to excellence.”
To learn more about Right at Home, visit About Right at Home at http://www.rightathome.net.
To learn more about franchise opportunities with Right at Home, visit http://www.rightathomefranchise.com.
ABOUT RIGHT AT HOME:
Founded in 1995, Right at Home offers in-home companionship and personal care and assistance to seniors and disabled adults who want to continue to live independently. Local Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff, each of whom is thoroughly screened, trained, and bonded/insured prior to entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 500 franchise locations in the U.S. and seven other countries. For more information on Right at Home, visit About Right at Home at http://www.rightathome.net/about-us or read the Right at Home franchising blog at http://www.rightathomefranchise.com/blog/. To learn more about franchising opportunities, please visit http://www.rightathomefranchise.com/.
ABOUT HOME CARE PULSE:
Home Care Pulse is the industry’s leading firm in performance benchmarking and quality satisfaction management and serves hundreds of home care businesses across North America. They are the industry’s top resource for education, business development, certification, and proof of quality, including the prestigious Best of Home Care® awards. Visit www.homecarepulse.com to learn more about our VANTAGE program, or visit benchmarking.homecarepulse.com to learn about the Private Duty Benchmarking Study, the home care industry’s largest and most comprehensive annual study, featuring benchmarks on finance, sales, marketing, operations, and more.