Home Care Pulse Bestows Right at Home Agencies With Best of Home Care Awards
In the continuing COVID-19 pandemic, 231 Right at Home locations across the U.S. have been recognized for creating extraordinary employee and family experiences.
In-home care services, and the caregivers who provide these services, have been indispensable to families, especially during the COVID-19 pandemic. For more than 25 years, Right at Home’s local offices across the U.S. have been a leading care solution for families and have created employment opportunities for caregivers. In recognition, Home Care Pulse, a leading experience management firm in the home care industry, honored 231 Right at Home locations with the firm’s Best of Home Care Awards: Provider of Choice, Employer of Choice, Leader in Experience, Top 100 Leader in Experience, and Leader in Training.
Right at Home partners with Home Care Pulse to gather opinions from clients and caregivers via live phone interviews every month. As an independent third-party company, Home Care Pulse is able to collect unbiased feedback from the clients and caregivers.
Home care agencies that receive either the Provider of Choice or Employer of Choice Award must have an overall satisfaction score of 8.75 or higher, respectively. Those who achieve Leader in Experience must also earn both the Provider of Choice and Employer of Choice awards. The Top 100 Leader in Experience Award is the highest honor an agency can earn from Home Care Pulse, and the award is only given to 100 home care businesses in North America. The Leader in Training Award recognizes the home care agencies that provide specialized care for clients and career growth for caregivers through a commitment to continuous learning.
“In our mission to improve the quality of life for those we serve, we continually evaluate our performance,” said Brian Petranick, Right at Home President and CEO. “We use the data from the Home Care Pulse surveys to identify areas where clients and caregivers may need more support. Then, our team creates resources and training for caregivers, and identifies partnerships and services to meet the changing needs of clients. These awards are testament to the commitment local Right at Home agencies have made to provide the very best client and employee experiences in their communities.”
View the full list of the Right at Home offices that received the Home Care Pulse Best of Home Care Awards.