2019 Best of Home Care: Leader in Excellence, Provider of Choice, and Employer of Choice
Right at Home Receives 2019 Best of Home Care® – Leader in Excellence, Provider of Choice, and Employer of Choice Awards
Right at Home in Northern Lake County announced today that it received the distinguished Best of Home Care –Leader in Excellence Award for the 4th year in a row from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Right at Home is now ranked among the top 10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates Right at Home’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Right at Home’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Right at Home received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Right at Home management team set goals to reach the highest level of excellence possible. In addition, Right at Home has also achieved both Employer of Choice and Provider of Choice for 4 years in a row!
"I am honored and humbled by this recognition. It is truly a testament of our office and caregiving staff. Quality is of the utmost importance with what we do. We follow the Right Care Process which begins with the Right People doing the Right things for the Right reasons. We have achieved this award for the 4th year in a row. When people ask me what we do different, I think it’s about who we are and our overriding mission to Improve the Quality of Life for Those We Serve. You can teach almost anyone to do almost anything, but you can’t teach people to have a heart and care” says Mike Steiner, owner of Right at Home in Northern Lake County.
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Erik Madsen, CEO of Home Care Pulse. “We are happy to recognize Right at Home Northern Lake County as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”
If you or someone you love is in need of care, contact us today.