Right at Home Office Staff
Jim Gall, Owner
Right at Home – Northern Michigan is owned and led by Jim Gall. Jim has been part of the Right at Home system since August 2012 when he took an early retirement after 27 years with The Dow Chemical Company. Jim has gone through extensive training, including various Right at Home programs, Alzheimer’s Association’s essentALZ® Plus Advanced Dementia Care training, and with the Society of Certified Senior Advisors to earn the title of Certified Senior Advisor since 2013.
As the owner, Jim wear’s many hats, including overseeing the organization, researching and implementing programs to improve care for our clients as well as making Right at Home the best employer possible for our caregiver staff. And, he’s also been known to even pick up a shift or two now and then!
Contact Jim at 989-486-9557 or firstname.lastname@example.org
Loretta Ferris, Client Care Director
Loretta joined Right at Home as our Client Care Manager in March 2016 after spending 10 years providing direct care, and then managing direct care workers that assisted clients with high needs due to mental illness behavioral issues. She was named our Client Care Director in November 2016.
Loretta’s main focus is to oversee that we are providing quality care to our clients, including care plan development and delivery. In addition, Loretta is our liaison to many of our referral sources that serve seniors and the developmentally disabled, cognitively impaired and mental illness communities.
Contact Loretta at 989-486-9557 or email@example.com
Kelly Schalk, Field Supervisor
Kelly is one of the first employees of Right at Home! She started at the end of 2012 as a caregiver, primarily working with higher-needs clients. Kelly was promoted in July of 2014 to manage on-call and then again in September of 2014 as the Admin/HR Specialist. Kelly came to Right at Home after many years working in the field. Kelly has earned her Certified Nursing Assistant and Pharmacy Technician licenses.
Kelly’s current roles include overseeing field supervision, primarily to assist new caregivers with Right at Home processes and procedures, new client introductions and the ‘hands-on’ part of our orientation program. On top of all this, Kelly also manages our on-call program.
Contact Kelly at 989-486-9557 or firstname.lastname@example.org
Bradley Tucker, Human Resources Manager
Bradley joined Right at Home in April 2017 as our Human Resources Manager. Bradley has held Scheduling, HR, and Assistant Director positions at other agencies before joining Right at Home. He has also been a caregiver and has held a CNA license.
Bradley’s responsibilities include overseeing the recruiting, hiring and managing HR for the office. He will also assist with administrative tasks around the office.
Contact Bradley at 989-486-9557 or email@example.com
Katonha Conley, Scheduling Assistant
Katonha originally joined Right at Home in June 2016 as a caregiver after spending nearly 10 years working in the field. Katonha was promoted to Client Care Assistant in August 2016.
Katonha’s current responsibilities include overseeing the scheduling of our caregivers with our clients, following up on client Change in Condition reports, assisting with payroll and other administrative tasks around the office.
Contact Katonha at 989-486-9557 or firstname.lastname@example.org
Aurora Tyson, Payroll/Receivables Supervisor
Aurora originally joined Right at Home in January of 2013 as a caregiver. Aurora started her current role in October 2016. Aurora was our 2015 Caregiver of the Year, finishing in the Top 20 in United States!
Aurora’s responsibilities include managing our payroll for our caregiver staff, overseeing our invoicing / billing processes with our clients, as well as helping with various other improvement projects.
Contact Aurora at 989-486-9557 or email@example.com
Holly Dyer, Scheduling
Holly joined Right at Home in March 2017 as a Scheduler. Holly is new to the home care industry but has extensive customer service and relationship management experience.
Holly’s responsibilities include creating schedules and authorizations for new clients as well as overseeing the scheduling of our caregivers with our clients.
Contact Holly at 989-486-9557 or firstname.lastname@example.org
Rhoda Filcek, RN Supervisor
Rhoda joined Right at Home in March 2017. Rhoda has held nursing positions at a number of long-term care facilities. She has her nursing degree from Mid Michigan Community College.
Rhoda’s primary responsibilities include supervisory field visits to ensure our clients are getting the best care possible and to provide guidance to our caregiver staff, especially with ‘higher needs’ cases. Rhoda also helps to develop and implement our training programs for our caregivers.Contact Rhoda at 989-486-9557 or email@example.com