Fairfax, VA
(703) 538-4584

FAQs About Right at Home Northern Virginia

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren't completely answered, call us. We'll be glad to speak with you about your specific family situation.

FAQs About Right at Home Northern Virginia

How long have you been in business?

The Northern Virginia office of Right at Home opened its doors in 2002 and remains independently owned and operated by The Turner Family.

What kind of home care services do you provide?

Right at Home provides in-home companion and personal care services to adults living in Fairfax County, Arlington County, and the City of Alexandria. View a full list of the services we provide and the benefits of our care. To read how we help families just like yours, read our care profiles or to see how we helped these clients, watch our video testimonials.

Where do you provide services?

Right at Home of Northern Virginia’s office is located in Fairfax, VA, just a few blocks from INOVA Fairfax Hospital, and provides care to adults living in Fairfax County, Arlington County, and the City of Alexandria. In addition supporting individuals in their private homes, Right at Home also provides care in assisted living communities, skilled nursing centers, and hospitals.

When can services be provided?

Right at Home’s in-home caregiving services are customizable to your loved one’s exact care needs and we can provide care for a few hours a week to 24 hours a day, 7 days a week. You are in control over the schedule you put in place or if you would like assistance, our nursing staff is glad to provide a suggested schedule for your family. Additionally our on-call supervisors are available nights, weekends, and holidays so if an emergency arises, you can rest assured that our team will be there to support you and your loved one.

Are your caregivers insured and bonded?

Yes. Every caregiver is a Right at Home employee and is covered under our general liability and workers' compensation insurance. In order to ensure we are hiring trustworthy and well-qualified caregivers, we perform a criminal background checks, driving records checks, and require successful completion of competency exams that meet Virginia State Licensing requirements. Additionally, we also require all caregivers to have at least one year of experience as a Personal Care Assistant and conduct previous employment verifications.

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. With our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied so we always try to accommodate any requests you may have for a change in caregivers (as allowed by law).

Will my family member always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Can Right at Home help with medications?

There are very specific laws and regulations regarding medication administration and Right at Home of Northern Virginia follows all Virginia State Board of Nursing Regulations. Contact us today to determine if we can provide the exact service that will best support your medication needs.

Can I change or discontinue the services my loved one receives?

You can change the number of hours or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.

How can I verify a shift was completed?

Right at Home uses several tools to track our caregivers. First, we use daily activity sheets which are filled out by each caregiver and signed by you or your loved one. In addition, we use a combination of Internet-based solutions and telephony systems to verify time and attendance. This allows you to have a written record of services within the home where care is provided and the time in which our caregiver was present in the home.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

Do I need a physician's authorization for your services?

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you require assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. Learn more about our Long-Term Care Insurance Support and Management Services.

What are the costs of your home care services?

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services provided
  • Relationship with other service providers

Our home care services are billed on an hourly basis which makes it easy to create a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office.

Are home care services covered by insurance or Medicare?

While Medicare will provide in-home skilled nursing services such as physical therapy, occupational therapy, or wound therapy services; they do not pay for hourly personal care services that Right at Home provides.

Long-Term Care Insurance will typically reimburse for the services provided by Right at Home and if you complete an Assignment of Benefits form (A.O.B.) ,we will manage the invoicing and reimbursement process for you.

We also support programs like the Veterans Aid and Attendance Program, which is an additional pension benefit paid directly to Veterans and/or surviving spouses who require our services.

Find out more information on these programs and other ways to pay for home care services here.

Do I pay the caregiver directly?

No. You (or an authorized representative) will receive a weekly invoice, and only for services you have already received. Right at Home manages all employee payroll, tax, and benefit programs so you never have to pay caregivers directly.

How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Right at Home care services seems like a good choice. What's the next step?

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days. Learn more about our Custom Care Services and Start of Care process here.

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