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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today at (703) 538-4584. We'd be glad to speak with you about your specific family situation.

The Northern Virginia office of Right at Home opened its doors in 2002 and remains independently owned and operated by The Turner Family.

Right at Home provides in-home companion and personal care services to adults living in Fairfax County, Arlington County, and the City of Alexandria. View a full list of the services we provide and the benefits of our care.

Right at Home of Northern Virginia’s office is located in Fairfax, VA, just a few blocks from INOVA Fairfax Hospital, and provides care to adults living in Fairfax County, Arlington County, and the City of Alexandria. In addition supporting individuals in their private homes, Right at Home also provides care in assisted living communities, skilled nursing centers, and hospitals.

Right at Home’s in-home caregiving services are customizable to your loved one’s exact care needs and we can provide care for a few hours a week to 24 hours a day, 7 days a week. You are in control over the schedule you put in place or if you would like assistance, our nursing staff is glad to provide a suggested schedule for your family. Additionally our on-call supervisors are available nights, weekends, and holidays so if an emergency arises, you can rest assured that our team will be there to support you and your loved one.

Yes. Every caregiver is a Right at Home employee and is covered under our general liability and workers' compensation insurance. In order to ensure we are hiring trustworthy and well-qualified caregivers, we perform a criminal background checks, driving records checks, and require successful completion of competency exams that meet Virginia State Licensing requirements. Additionally, we also require all caregivers to have at least one year of experience as a Personal Care Assistant and conduct previous employment verifications.

Yes. We encourage your involvement in the decision-making process. With our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied so we always try to accommodate any requests you may have for a change in caregivers (as allowed by law).

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

There are very specific laws and regulations regarding medication administration and Right at Home of Northern Virginia follows all Virginia State Board of Nursing Regulations. Contact us today to determine if we can provide the exact service that will best support your medication needs.

You can change the number of hours or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.

Right at Home uses several tools to track our caregivers. First, we use daily activity sheets which are filled out by each caregiver and signed by you or your loved one. In addition, we use a combination of Internet-based solutions and telephony systems to verify time and attendance. This allows you to have a written record of services within the home where care is provided and the time in which our caregiver was present in the home.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you require assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process.

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services provided
  • Relationship with other service providers

Our home care services are billed on an hourly basis which makes it easy to create a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office.

While Medicare will provide in-home skilled nursing services such as physical therapy, occupational therapy, or wound therapy services; they do not pay for hourly personal care services that Right at Home provides.

Long-Term Care Insurance will typically reimburse for the services provided by Right at Home and if you complete an Assignment of Benefits form (A.O.B.) ,we will manage the invoicing and reimbursement process for you.

We also support programs like the Veterans Aid and Attendance Program, which is an additional pension benefit paid directly to Veterans and/or surviving spouses who require our services.

Contact Us to find out more information on these programs and other ways to pay for home care services.

No. You (or an authorized representative) will receive a weekly invoice, and only for services you have already received. Right at Home manages all employee payroll, tax, and benefit programs so you never have to pay caregivers directly.

Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Right at Home is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Right at Home offers a free download of our Ways to Pay for In-Home Senior Care Guide that gives information about the programs that can help pay for the service.

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"Sela is my parents’ caregiver. Sela provides companionship and has been amazingly helpful to both my parents. My mother has severe anxiety and paranoia issues which are challenging. Sela has a calm and soothing demeanor which helps placate my mother and makes her feel at ease. She really tries her best to make sure both my parents are satisfied. Craig has been happy to help with any and every inquiry I could possibly have. He has returned my calls promptly. He has also followed up to make sure that everything is operating smoothly. Communication is so important. I would also like to thank Karen and Mary. The whole team has been caring and responsive. Knowing our elderly (91 and 94 yrs) parents are well cared for gives us peace of mind."

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"Recently had the opportunity to work with Right at Home. Service was excellent and I would highly recommend to those looking for short term assistance in a home setting. A special shout out to Celestina - always on time and provided help with different tasks in a friendly manner."

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"My experience with Right at Home was terrific! When my dad was nearing the end of his life, Right at Home provided expert, competent medical care to him and allowed family to provide comfort and emotional support. Their great service afforded family the time we needed to rejuvenate ourselves so we could continue focus on the love and support we could offer to our dad and be confident that his medical needs were met."

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"I can not say enough about the care and concern shown by the Right at Home administrative staff. From the first phone call inquiring about hiring an aide for my 95yr old mother they listened, asked all the right questions, gave me full access to staff's emails and phone numbers, reviewed her long term care insurance plan, and even arranged a conference call with the long term care insurance to work through the details of coverage. They will bill the long term care directly so no paper work for me! They have been my mother's and my advocate from step one."

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"Victoria went above and beyond when she weeded my mom's yard for her. Atlhough, it's not in their job description, she knew it would make my mom so happy she wanted to do it for her. My mom was over the moon! Also, she's highly efficient, caring and an excellent communicator. Thanks, Victoria!"

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"I found Right at Home just in time. They responded immediately, asked all the right questions and quickly assessed our needs. Our Right at Home caregiver is highly skilled, patient, pro-active and has greatly improved our situation. All of the staff at Right at Home from nurses to administrative staff are professional and genuinely care about the service which they provide."

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"The care-takers that assisted my dad from Right at Home were very helpful! They gave me incredible peace of mind in knowing that my dad was in good hands."