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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today at (219) 682-1977. We'd be glad to speak with you about your specific family situation.

Right at Home was founded in Omaha, Nebraska, in 1995.

Right at Home Merrillville provides numerous home care services to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Right at Home Merrillville provides in-home care services in the following areas:

Merrillville, Cedar Lake, Crown Point, Dyer, Gary, Griffith, Hammond, Highland, Hobart, Lake Station, Munster, New Chicago, Schereville, Shorewood Fores, St John, Valparaiso, Wanatah, Whiting, Winfield ,Lakes of the Four Seasons.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Right at Home Merrillville would like to discuss your medication concerns. Give us a call at (219) 682-1977.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, skilled nursing, etc.)
  • Area of the country where services are provided

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact your local office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Need help right now? Call us any time at

(219) 682-1977

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Female Caregiver with Female Client
Female Caregiver with Female Client

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"Right at Home is very accommodating, even at the last minute. They do magic and they manage to do whatever I need done. Right at Home has made life easier for me by accommodating me without much fuss. I have particular hours that are strange, and they accommodate exactly what I need."
Francoise, Client, Right at Home Merrillville

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"A quick note to let you know how outstanding Roxanna, Christine and Barbara are in their care of Mom and me. Mom feels comfortable with these three extraordinary women. They go above and beyond and we feel so fortunate to have them working with us. Right at Home did an excellent job of giving us the best! "
Kathleen, Client, Right at Home Merrillville

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"I would tell a friend that the caregivers from Right at Home are reliable, come on time, and leave when I ask. I am 85 years old and am on oxygen 24/7. I have to do a lot of exercises because I hurt. I am pleased with the way that Right at Home performs their services."
Pat, Client, Right at Home Merrillville

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"Your caregiver Roxanna was so helpful and wonderful on Monday, not only did she go to the grocery for me, she came home and cooked a fabulous dinner. I adore my caregivers like family."
Kathleen, Client, Right at Home Merrillville

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"My mother has been using in-home caregivers through Right at Home for approximately one year. We have been very satisfied with the caregivers that have been sent to help care for Mom. We are comfortable knowing that she is in good hands."
Mary, Client's Child, Right at Home Merrillville

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"Right at Home's caregiver Barbara is wonderful with Mom especially on shower days. Mom feels very comfortable with her and has a strong connection since Barbara is also a Cubs fan! She is a fabulous cook and makes Mom's favorite dishes."
Kathleen, Client, Right at Home Merrillville

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"Right at Home makes sure that the job gets done. The services from Right at Home make it easier on the family because there is someone else to depend on. Without Right at Home, it would be up to us to do everything that my mom needs."
Duane, Client's Family, Right at Home Merrillville

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"My mom's caregiver Christine gets Mom up and moving, and also has cooked delicious meals. Thanks to these great ladies, Mom and I are eating healthy. Thank you. I have and will recommend Right At Home to friends and relatives."
Kathleen, Client's Family, Right at Home Merrillville

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