Right at Home Franchisees Vernon and Grace Atwood from NW Orange and SE LA County Receive 2015 Best of Home Care® Awards
Local business owner recognized as in-home care Provider and Employer of Choice in Cypress
Omaha, NE – Right at Home of NW Orange and SE LA Counties, a franchise location within a leading international in-home care franchise system, announced today that it has been honored with both the Best of Home Care® Provider of Choice and Employer of Choice Awards from Home Care Pulse®. As the leading satisfaction research and quality assurance firm specializing in private duty home care, Home Care Pulse interviews a portion of in-home care clients and caregivers monthly, providing companies with detailed, unbiased feedback.
Based on client and caregiver satisfaction scores gathered by Home Care Pulse, Right at Home of NW Orange and SE LA Counties is now ranked among a small handful of the top home care providers and employers across the country that have proven their ability to offer the highest-quality care to clients and an exceptional working environment to employees.
“This achievement for Right at Home highlights the fact that our focus on culture, training and support sets us apart from other companies in the segment,” said Right at Home President and CEO Brian Petranick. “Our caregivers are the most important part of our business, and every day, we’re able to impact the lives of aging and disabled adults. It is truly an honor to be acknowledged for providing superior service, and this recognition reinforces that our franchisees are an incredibly dedicated group of people who care about improving the quality of life for families in their local communities.”
Right at Home franchisees Vernon and Grace Atwood from Cypress, California, are excited to receive these awards after joining the Right at Home franchise system in 2013. They consistently serves as a brand leader and validator for the company and are grateful to be able to make a difference in the local community.
Right at Home award-winning providers have contracted with Home Care Pulse to gather feedback from their clients and caregivers via live phone interviews each month. Because Home Care Pulse is an independent third-party company, they are able to collect honest and unbiased feedback. These award-winning providers have received the highest satisfaction scores in areas such as professionalism, compassion of caregivers, training, and client/caregiver compatibility.
“We want to congratulate Right at Home franchisees on receiving both the Best of Home Care Provider of Choice Award and the Best of Home Care Employer of Choice Award,” said Aaron Marcum, CEO and founder of Home Care Pulse. “Since these awards are based on real, unfiltered feedback from clients and caregivers, Right at Home has proven its dedication to providing a great work environment and solid training to employees, while maintaining their focus on client satisfaction. We are pleased to recognize their dedication to quality, professionalism and expertise in home care.”
ABOUT RIGHT AT HOME:
Founded in 1995, Right at Home offers in-home companionship and personal care and assistance to seniors and disabled adults who want to continue to live independently. Local Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff, each of whom is thoroughly screened, trained, and bonded/insured prior to entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 500 franchise locations in the U.S. and seven other countries. For more information on Right at Home, visit About Right at Home at http://www.rightathome.net/about-us or read the Right at Home franchising blog at http://www.rightathomefranchise.com/blog/. To learn more about franchising opportunities, please visit http://www.rightathomefranchise.com/.
ABOUT HOME CARE PULSE:
Home Care Pulse is the industry’s leading firm in performance benchmarking and quality satisfaction management and serves hundreds of home care businesses across North America. They are the industry’s top resource for education, business development, certification, and proof of quality, including the prestigious Best of Home Care® awards. Visit www.homecarepulse.com to learn more about our VANTAGE program, or visit benchmarking.homecarepulse.com to learn about the Private Duty Benchmarking Study, the home care industry’s largest and most comprehensive annual study, featuring benchmarks on finance, sales, marketing, operations, and more.