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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office at (714) 249-4843. We'd be glad to speak with you about your specific family situation.

Yes, we can usually provide same day coverage.

Laundry, washing dishes, sweeping, vacuuming, and other related activities. As a rule of thumb, any cleaning that doesn’t require that a caregiver get up on a ladder or get down on their knees is considered lighthouse keeping. Typically, 20% of a caregiver’s time is allocated for lighthouse keeping. The other 80% of their time should be used on direct care for the client.

Yes, we often assist clients with grocery shopping, going to doctor’s appointments, and the standing hair appointments.

Any person hired as a caregiver must have a compassionate heart. We then train them to abide by the specialized care plan that we as a team develop for your loved one.

We are also proudly an Alzheimers Orange County In-Home Care Agency Preferred Provider. This means that we have certified that:

  • We have been in business for at least two years and are licensed by the State of California
  • All direct care staff are employees of the company and that they have been trained in no less than four hours per year on dementia specific intel
  • All direct care staff are registered with the State of California
  • All direct care staff have passed a DOJ Live Scan (criminal background) check prior to serving in a home
  • We carry current professional liability insurance policy, general liability policy and current Workers Compensation policy

Lastly, unlike other in-home care providers, we do NOT require a minimum amount of hours per shift.

Right at Home was founded in Omaha, Nebraska in 1995. Vernon and Grace Atwood opened the Northwest Orange County office in September 2013 in Cypress, California.

Right at Home provides numerous home care services across the country to families just like yours. A full list of services can be found on our services page. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials. Each local office is part of an international network of in-home care. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Our local office provides services in the following areas: La Palma, Cypress, Downey, Santa Fe Springs, Norwalk, Artesia, Lakewood, Whittier, La Mirada, Buena Park, Hawaiian, Gardens Cerritos

Our local California office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

We cannot administer medicine. We can, however, provide our clients with medication reminders. We can also report any side effects and assist with pre-measured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a Custom Care Plan specific to their needs and budget. Contact us today to set up a free in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least thirty days notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Need help right now? Call us any time at

(714) 249-4843

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A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"We chose them because they are nice and helpful, and my mom is comfortable with them. They're very nice, and if there are any changes, they call me and also reach out to make sure the caregiver is doing well. They help my mom, and since I work, I can't be there for her because she needs 24-hour care. The caregiver makes sure she is fed at the right time and helps her out of bed. They always call me to update me and call to see how my mom is doing. Her needs are met 100%. They pay good attention to her and giver her the time to do what she needs extremely well."
Maria V.

Hear What Others Are Saying

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"We chose them because they were accommodating, available, and within the local area. The company is pretty good, they are awesome, they work with your schedule, and they have provided good service for my grandmother. They are very thorough and very punctual. They are here to help me out with my grandmother. They drive her to the market and do little things of that type. We still use them from time to time. They always ask what else they can do. They always want to do extra for her. They are really quick to answer the phones. Sometimes they speak Spanish and she is able to communicate with them."

Grandson

 

Hear What Others Are Saying

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"I like having the same person, I like that they are so attentive. The caregiver has been able to see the signs of how ill my mother was getting. We have one that we prefer using and she does an excellent job. They (office) work directly with the caregiver so we can all work together. though sometimes they don't get back."
Diane D.

Hear What Others Are Saying

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"My caregiver is wonderful. She's been with me for over a year and I would never ask for anyone else. My caregiver is very helpful. She will go to the grocery store for me as I can't do that anymore and she always gets the rights things for me, like specific brands and such. She will water the lawn for me as well. It's been great having her help. Anytime I ask her to do anything for me, she does it cheerfully. She is very smart and so we have very nice conversations. When she comes, she helps me do the wash and put the dishes away. She is such a nice person, and I couldn't say enough about her. She is very pleasant. She's taken my care to be washed for me and I have a little garden and she tends that for me. She is wonderful, I would highly recommend her to anyone that is sick. She is like a family member helping someone. She is always like three minutes early so she can check on me. I really love her. They've always been nice when I've called to either cancel or get more help. Anytime I asked her to do something, she is always willing. She is also my same age so we have great conversations about high school and such as we have so much in common. She is the perfect match for me. It's nice to have her come and be so cheerful and helpful and very talkative. I can't go out with my friends anymore and that makes me depressed but she uplifts me."
Diane G.

Hear What Others Are Saying

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"I like that they are able to provide care for my mother and that they are very concerned about helping her. Having them there allows me to go to work every day. They give me the confidence and security to go to work. The caregivers seem very helpful and caring. They assist my mom with restroom duties and going down for a nap. They keep in touch and let me know what is going on. I appreciate that the caregivers are friendly with my mom and that they are very caring, concerned, and capable of helping her."
Janice A.

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