What to Expect from Right at Home Northwest Pittsburgh
The Right at Home difference is found in our process. In very little time, we're able to assess and understand your loved one's unique situation and recommend a custom plan for their particular needs. This gets them the care they need as soon as they need it.
The Initial Call and Meeting
From the moment you call your local Right at Home office, we begin considering the specific needs of their loved one. On the initial call, we ask questions to form a basic needs assessment. In practice, this looks like a few questions:
- What activities on a daily basis might your friend or loved one require help with?
- Are daily living activities, like cooking, driving, or cleaning becoming more difficult?
- How is their overall health?
- Would changes to their home, like adding a lamp or removing a rug, improve their current quality of life?
After the call, we set up an in-home visit with you and the rest of your family – including the family member who may ultimately benefit from our in-home care. This visit allows us to gather even more information, answer questions and let you understand how Right at Home can help.
In-Home Visit and Custom Care Plan
With Right at Home you will always know what services are being provided to your loved one. During our initial in-home meeting, we work with the family and potential client to develop a Custom Care Plan. This plan is detailed and tailored to each individual's specific needs and desires. During this process, we make detailed recommendations on exactly what kind of services we feel would benefit them. At any time, the customized care plan can be modified as you and your loved one see fit. After agreeing upon the custom care plan we will begin the caregiver matching process.
Our caregivers are invaluable to us, they are compassionate, caring, and thoroughly trained. Before becoming a Right at Home Northwest Pittsburgh caregiver, each individual undergoes extensive background checks, and training before entering a home.
Our system of matching caregivers to your loved one takes numerous factors into consideration:
- In-home care services needed
- Interests of your loved one
- Personality of your loved one
- The caregiver's personality and interests
By looking at the whole situation, we're better able to provide your loved one with the best caregiver possible. Of course, if there are ever any concerns about a specific caregiver, we can search for and provide a replacement in very little time.
Our caregivers keep extensive notes about the care they provide. Those notes are kept at your loved one's home and are available at any time. Our billing system also provides a detailed description of services and care, so you never receive an invoice that doesn't include a line-item cost of care. In addition, our Care Supervisor makes regular announced and unannounced visits to the homes to ensure caregivers are following the specifics of the Custom Care Plan.
Our process is extensive and detailed because we care for your loved one like they are our family. If you have any questions about any step of our customized care building process please feel free to contact us and we would be happy to discuss our process and how we can serve your family.