Right at Home Northwest Pittsburgh Care Team
Lynn O'Connor - Office Manager
If you call us before 8am, expect to be greeted by the cheerful voice of Lynn O'Connor. Lynn is our Office Manager and she over sees day to day operations. An outstanding "hands on" manager, Lynn jumps in where ever necessary to assist with the needs of our clients and staff. When not at her desk, Lynn can often be found at a client's home or assisting with other office projects. An active woman outside the office, Lynn enjoys target shooting, home improvement projects and cooking. Lynn is the mother of two daughters and just welcomed her first grandchild into the world. She and her husband are residents of Butler County.
Earlene Martin - Human Resources Manager
Earlene spends the majority of her day recruiting and interviewing quality staff members to meet the needs of our clients. She believes that every employee is a critical component to the overall success of an organization and strives to support that belief as she performs her job for Right at Home. Earlene is a graduate of the University of Pittsburgh with a degree in Human Resource Management. She is proud to have served the Girl Scouts of America for 7 years as a volunteer troop leader and was instrumental in many projects that enhanced her community. She is originally from Kent Ohio, but now lives in Mars, Pa with her husband Tom, and two children. When not in the office, Earlene loves spending time with her family, visiting the ocean, reading and quilting.
Tammy Wilbert - Staffing Coordinator Manager
No job within the agency is more stressful than scheduling our clients and caregivers. Tammy does a tremendous job keeping all the wheels going in the same direction. Although it's a mystery to us just how she does it, Tammy maintains a quiet calm throughout the daily storm of providing clients with the right caregiver. If you're a client, expect a call from Tammy to check on your satisfaction with your schedule. A mother of three, Tammy enjoys photography, watching movies and spending time with her family and friends. A lifelong resident of Butler County, Tammy has an Associates degree in Business Administration.
Robert Rhoades - Staffing Coordinator
Bob is one of the newest members of our team. He has a very positive attiude for the job along with 14 years of experience in staffing. Bob brings a special understanding to providing services to individuals with physical limitations. He doesn't let his own limitations prevent him from providing an outstanding contribution to his job. A 1994 graduate of Edinboro University with a degree in speech communications, Bob enjoys Steelers football and developing his computer skills.
Melanie Hoerner- Office Administrator
Melanie has become an outstanding addition to our office staff. She interacts extremely well with client and caregivers. Melanie has a great talent for organization and has done an excellent job with our record keeping and training programs. In addition to her daily responsibilities, Melanie is always willing to jump in and help with other office activities when the need arises. Outside the office, Melanie enjoys snowmobiling, boating, swimming, and watching her son play baseball.
About Our Caregivers
Our caregivers want more than a job. They want to make a difference in the lives of those in their care. As a company, our job is to give caregivers the direction and tools they need to fulfill their personal mission of service, as well as our corporate mission of improving the lives of those we serve.
To ensure that the people we employ meet our high standards, we have a rigorous selection process. Before caregivers can become employed with Right at Home and begin caring for clients, every one of them must go through:
- Reference checks
- Background clearance
- Personal interviews
- Competency testing
Training and Continuing Education
Once a caregiver meets our strict selection criteria, it's just the beginning. First, all Right at Home caregivers are insured and bonded. Then, each caregiver goes through a comprehensive orientation process that ingrains our policies and procedures.
Our CERT (Caregiver Education Retention and Training) program provides ongoing, specialized training that ensures that our caregivers understand the high standards of care expected by Right at Home.
Through Right at Home University – the educational arm of our CERT Program – caregivers are given training on issues that help them develop as better overall caregivers, as well as deal with very specific situations, including: