Meet Right at Home Northwest Pittsburgh's Team
Whitney McKenna — Chief Executive Officer
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Whitney McKenna — Chief Executive Officer
Whitney has 18 years’ experience in the Health Care Industry. As our CEO, Whitney is responsible for leading and overseeing the implementation of the Company’s long and short term plans; ensuring that expenditures of the Company are within the authorized annual budget; assessing the principal risks of the Company and to ensure that these risks are being monitored and managed; and to lead by personal example and encourage all employees to conduct their activities in accordance with all applicable laws and the company’s standards and policies, including its environmental, safety and health policies.
Whitney holds an undergraduate and graduate degree from the University of Miami. She enjoys traveling with her family, cooking, and coaching.
Lynn O'Connor - Office Manager
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Lynn O'Connor - Office Manager
If you call us before 8am, expect to be greeted by the cheerful voice of Lynn O'Connor. Lynn is our Office Manager and she over sees day to day operations. An outstanding "hands on" manager, Lynn jumps in where ever necessary to assist with the needs of our clients and staff. When not at her desk, Lynn can often be found at a client's home or assisting with other office projects. An active woman outside the office, Lynn enjoys target shooting, home improvement projects and cooking. Lynn is the mother of two daughters and just welcomed her first grandchild into the world. She and her husband are residents of Butler County.
Nicole Cramer, CNA - Training and Caregiver Support
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Nicole Cramer, CNA - Training and Caregiver Support
Nicole brings 26 years of Health Care experience to Right At Home. She provides training and caregiver support to our staff in the field. One of our top priorities is to insure our clients are properly matched with caregivers who best meet their needs. Nicole carefully reviews our client assessments and provides whatever additional training may be required to create the best experience possible. An outdoors enthusiast, Nicole enjoys farming, camping, fishing, and water sports.
Jenna Locke - Care Coordinator
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Jenna Locke - Care Coordinator
No job within the agency is more stressful than scheduling our clients and caregivers. Jenna does a tremendous job keeping all the wheels going in the same direction. She maintains a quiet calm throughout the daily storm of providing clients with the right caregiver. It is no mystery to us how she does it. During school, Jenna won multiple state and national awards in public speaking and proper business meeting etiquette. Her day to day operations could not run smoothly without her ability to maintain a strong relationship of understanding and patience with our clients and caregivers. She also handles all client schedules, authorizations, requests off, timecards, and client/caregiver conflicts from day to day. In her spare time, she enjoys hunting, fishing, shopping, spending time with her family and her loving cat Bella.
Erica Figurski – Recruiter / Client Liaison
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Erica Figurski – Recruiter / Client Liaison
Erica spends the majority of her day recruiting and interviewing quality staff members to meet the needs of our clients. She believes that every employee is a critical component to the overall success of an organization that strives to support the belief as she performs her job for Right at Home. Her pleasant voice and attitude create an excellent first impression to potential staff and clients. She has 10+ years in the healthcare field as a caregiver, staffing experience and medical office background as well. She is originally from Erie, PA and moved to Beaver County 4 years ago. Erica loves to travel, and she enjoys talking and meeting people from all walks of life. She is a thrill seeker at heart.
About Our Caregivers
Our caregivers want more than a job. They want to make a difference in the lives of those in their care. As a company, our job is to give caregivers the direction and tools they need to fulfill their personal mission of service, as well as our corporate mission of improving the lives of those we serve.
Selection
To ensure that the people we employ meet our high standards, we have a rigorous selection process. Before caregivers can become employed with Right at Home and begin caring for clients, every one of them must go through:
- Reference checks
- Background clearance
- Personal interviews
- Competency testing
Training and Continuing Education
Once a caregiver meets our strict selection criteria, it's just the beginning. First, all Right at Home caregivers are insured and bonded. Then, each caregiver goes through a comprehensive orientation process that ingrains our policies and procedures.
Our CERT (Caregiver Education Retention and Training) program provides ongoing, specialized training that ensures that our caregivers understand the high standards of care expected by Right at Home.
Through Right at Home University – the educational arm of our CERT Program – caregivers are given training on issues that help them develop as better overall caregivers, as well as deal with very specific situations, including:
