What Sets Us Apart
We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.
Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help. To see how we might be able to help your family specifically, contact us for a Care Assessment. To see how we help families, read our Care Profiles or read our in-home care customer testimonials.
Everything we do stems from our mission: "To improve the quality of life for those we serve." To us, our mission is more than words - it is a goal we strive to achieve each day. It is the way we deliver world-class care to our clients. Our mission guides how we run our business and how we treat our caregivers. Our mission is ambitious, and it takes a team filled with the RightPeople to live out that mission each and every day.
We Provide Caregiver Training Programs
Mandatory annual training: Before we put our caregivers in the field, they are required to complete a comprehensive orientation and training program that prepares them for issues concerning caregiving. In addition to the initial training course, we also require all employees to complete at least 12 hours of caregiving specific continuing education every year. All training programs are conducted in our office in formats such as live sessions or virtual tutorials. Topics include:
Bathing | Dressing & Grooming | Feeding | Food Preparation & Safety Tips | Safe Transfers | Time Management | Professionalism & Work Ethic | Reporting & Documenting Client Care | Personal Safety in the Workplace | Taking Care of your Back | Understanding Abuse & Neglect | Critical Thinking Skills | Patient Bill of Rights | Stress Management | Understanding Fall Risk Factors | Working with Difficult & Combative People | Understanding & Supporting Advance Directives | Handling Incontinence & UTI's | Infection Control | Working with Non-Compliant Clients | Maintaining a Professional Distance | Commonly Prescribed Diets | Using Assistive Devices | Talking about Death | Understanding Quality Improvement | Customer Service in Health Care | Customer Service in Health Care | Dealing with Family Members | Understanding Cultural Diversity | Understanding Special Communication Needs | End of Life Care | Activity and the Elderly | Helping New Clients Adjust | Understanding Common Medications | Understanding Dementia | Understanding Diabetes
Caregivers will receive a test upon completion of each course to receive credit. In addition to the mandatory training, our Care Coordinator also makes unannounced site visits to clients' homes to assess caregiver performance. Caregivers can receive support and guidance, as well as on-the-job training to advance their skill levels.
Mandatory CPR Training
Knowing CPR can save a life. We work with a Red Cross Certified CPR instructor to provide CPR training for all of our caregivers in the office. CPR re-certification is required every two years by our office as well.
There are some important questions you and your family should ask any in-home senior care provider. Knowing the right questions to ask can help put your mind at ease. Learn the differences between home care agency like Right at Home of Northwest Pittsburgh and a registry or staffing service here.
Our mission is to improve the lives of those we serve. It's our goal to bring happiness, security and safety to our clients and their families. But nobody says it better than our clients.