Bellingham, WA
(360) 392-3934

FAQs About Right at Home Northwest Washington

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren't completely answered, call us. We'll be glad to speak with you about your specific family situation.

FAQs About Right at Home

How long have you been in business?

Right at Home was founded in Omaha, Nebraska in 1995. Right at Home Northwest opened it’s first office in Bellingham in 2012.

Is Right at Home a Corporation or a Franchise?

Right at home is an international franchise of individually owned and operated businesses. Our local franchise is family-owned and operated by Steve and Sharon Morris.

What kind of home care services do you provide?

Right at Home Northwest Washington provides numerous home care services across the country to families just like yours. A full list of services is available can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Where do you provide services?

Our regional office in Bellingham provides services in the following areas: Bellingham, Birch Bay, Blaine, Chukanut, Everson, Fairhaven, Ferndale, Glacier, Lynden, Maple Falls, Point Roberts, Sudden Valley, Sumas.

Our branch office in Mt Vernon services Skagit County and Northern Snohomish counties, specifically: Anacortes, Bow, Burlington, La Connor, Mt Vernon, Sedro-Woolley, Stanwood, and Warm Beach.

Our branch office in Oak Harbor services Whidbey and San Juan Islands, specifically: Coupeville, Freeport, Friday Harbor, Langley, and Oak Harbor.

Our local northwest Washington office is part of an international network of in-home healthcare agencies. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

What does light housekeeping mean?

A caregiver is present in the home of a client to attend to their needs, and ensure that they have access to a clean, tidy and orderly living area. To achieve this outcome, caregivers spend about 20 percent of their time attending to the housekeeping needs of their clients. Light housekeeping services are for the benefit of the client for whom care is provided, and are not intended to meet the housekeeping needs of family members who also live in the home.

In a nutshell, light housekeeping is completing the specific tasks required to tidy up areas that a client uses. We appreciate that there are times when a family caregiver cannot meet the growing demands of their own household, while trying to meet the needs of an elderly or disabled loved one. These situations create a need for heavy housework that caregivers are not able to meet. During these special circumstances, it is appropriate to contract the services of a housekeeping service that is properly trained, licensed and insured to provide those heavy housekeeping duties.

Would you like a referral to a housekeeping service? Do you have additional questions about the services Right at Home can provide? Please call 360-392-3934. We are available 24/7 to meet the needs of the community we serve.

Are your caregivers insured and bonded?

Yes. Every one of our professional caregivers is a Right at Home employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each Care Associate with general liability and workers' compensation insurance. In addition, Care Associates that provide personal care are licensed by the Washington state Department of Social and Health Services. We monitor their credentials to ensure that they remain current and we provide them with continuing education opportunities to keep their skills current as well.

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).

Will my family member always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Can Right at Home help with medications?

We can assist and remind individuals to take their medications but Washington state law prohibits non-medical professionals such as ours from administering medication. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

Can I change or discontinue the services my loved one receives?

You can change the number or type of services we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion by giving us one week’s notice.

Can we start services right away?

In brief, yes. Normally, it would take up to seven days to administer the paperwork and organize the schedules for a new client but we are set up to fast-track urgent cases that require care sooner. Urgent Care requires a slightly higher fee for the first few days while the team scrambles to accommodate the need, utilizing overtime, if needed. Some additional conditions apply so it is best to discuss these with a member of our office staff.

How can I verify a shift was completed?

We use a combination of telephone and Internet-based solutions to verify time and attendance and task completion. This allows you to have a record of services within the home where care is provided. And we can provide written verification at any time. You can also get online access to the Family Portal where you can review this information in real time as well as see forward schedules.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

Do I need a physician's authorization for your services?

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. This includes providing any documentation you need for reimbursement by an insurance carrier.

What are the costs of your home care services?

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per day
  • Level and scope of home care services received
  • Specialized requirements (e.g. Nurse Delegation, Hoyer lift, two-person transfer, etc.)
  • Location of where services are provided

Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least thirty days notice.

Are home care services covered by insurance or Medicare?

Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies who either fully reimburse or partially reimburse for home healthcare. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs) and flexible spending accounts.

We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Right at Home care services seems like a good choice. What's the next step?

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

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