Meet the Team

Lori Kindlund - Care Manager Whatcom County

Lori joined Right at Home in November 2014, having previously worked as a Certified Nurse Assistant for more than 20 years. Lori rose up through the ranks, first as Caregiver, then Lead Caregiver, Field Supervisor, Assistant Care Manager, and is now a Care Manager. Lori loves serving her clients and supporting her caregivers and she prides herself in the quality of care provided. On her own initiative, Lori facilitates monthly grief support groups in our Bellingham office that are open to our clients and Care Associates. Lori lives in Bellingham with her husband, Max, and her two teenaged daughters, Alexia and Emeliah. Lori likes going for walks with Max and her two dogs, Baby and Lily, and likes ‘chill out’ with Netflix when possible.

Terri Jenkins - Care Manager Whidbey, Fidalgo and San Juan Islands

Terri has worked for Right at Home Northwest since August 2015. In 2011 she earned her Bachelor’s Degree in Human Services from Western Washington University. Terri completed her certification as a Home Care Aide in December 2017. Prior to working for Right at Home, Terri worked in the medical office field for 14 years. As a Care Manager for Right at Home, Terri supervises care associates, creates custom care plans for clients, and does marketing and outreach to promote Right at Home. Working with a variety of populations while doing medical office work, Terri realized the unique needs of elderly and disabled adults. This discovery inspired Terri to focus her attention to helping elderly and disabled adults. Terri has lived on Whidbey Island most of her life and continues to live in Oak Harbor with her granddaughter Marley. She is currently an Ambassador for the Oak Harbor Chamber of Commerce and is working towards becoming a Certified Senior Advisor.

Marisa Franco - Quality Assurance Coordinator

Marisa obtained her CNA license in 2002 then went on to earn an Associates Degree in Respiratory Therapy. She spent eight years working in the medical field including working as a CAN/HHA for a Hospice and Palliative Care providers before taking time to start her family. Marisa returned to the ‘non-family’ workforce in 2014 working in a Pharmacy Customer Care Center of the Department of Veteran’s Affairs in Houston, TX. Marisa relocated to Bellingham and joined Right at Home in December 2017. As the Quality Assurance Coordinator for Right At Home Northwest, Marisa’s primary job is to manage the Staffing Coordinators and Schedulers to match the right Care Associate to the right client. She also works with the Care Managers to ensure quality care for our clients by making home visits and assisting with training our Caregivers. Marisa prides herself on providing the best care for our clients and brings all her years of experience and passion to the table.

Rob Kraus - Care Services Administrator

Rob joined our team in May 2015 as Care Services Administrator after finishing his degree at Health Sciences from Walla Walla University. Rob’s decision to pursue a career in the home care industry was largely influenced by his own experience of being a family caregiver. Coming from the experience of having caregivers in his home caring for multiple family members, Rob understands first-hand what it can be like to need some extra support. His experiences led him to understand that having reliable and trustworthy people looking out for his loved ones really helps to make a difference. Whether he is helping our clients and their families understand the services available to them, or managing their accounts or insurance needs, Rob’s goal is to make navigating the world of in home care as easy and seamless as possible. In his free time, Rob likes getting outdoors, bike riding, exploring with his dog, Oji, and chilling out during the summer months at Bellingham’s Downtown Sounds.

Sonia Narwal - Human Resources Coordinator

Sonia was born and raised in British Columbia, Canada. There, she obtained a Bachelor’s degree in Human Resources Management. After finishing school, she obtained a position at Canada’s largest department store as a Human Resources Administrator. In late 2016, Sonia got married and moved to Bellingham. She joined Right at Home Northwest in January 2017. As Human Resources Coordinator she is responsible for Care Associate recruitment, development, satisfaction, and retention. In her free time, Sonia enjoys outdoor activities, watching movies, and spending time with her family.

Heather Walton - Staffing Coordinator

Heather began her CNA career in 2008 when a friends dad was diagnosed with Parkinson's Disease. After providing in home care for 4 years, Heather took a break from the work force to be with her children. She joined the Right at Home team in April of 2015. She has worked as a Care Associate for the past 4 1/2 years while continuing her education in the field, until advancing into the position of Staffing Coordinator. She received the Gold Star Caregiver of the year award in 2017 and was nominated for National Care Giver of the year in 2019. She is passionate about providing the best care for each client. She is fun, energetic and comes with a positive mindset every day. Heather's goal is to provide every client with a smile and outstanding care. With her experience and by getting to know the clients and Care Associates she is able to provide the right match. In her spare time Heather enjoys spending time with her family and dog Roscoe! She likes spending time outdoors, geocaching and enjoying the town she grew up in.

Jay Cramer - Staffing Coordinator

Jay worked in the court reporting field for 30 years. In 2015 she moved to Florida for eight months and became her father’s caregiver after he suffered a traumatic brain injury. During this time she felt a calling to help other seniors in her community be able to stay as independent as they could, and in June of 2017 she began working nights and weekends as a caregiver for Right At Home and has now completed her HCAC training. She has been caregiver of the month twice and in 2019 was nominated for national caregiver of the year. In January of 2020 she became a staffing coordinator in the Oak Harbor office and works diligently at providing the best care for the client. In her spare time she loves to travel, spend time with her family and rescue animals in need of a good home.

Kati Falsgraff - Office Assistant

Hailing from the cold shores of Cleveland, Ohio Kati started working with Right at Home in the Spring of 2019 as a Caregiver. She currently provides office assistance to Right at Home staff and clients. Prior to this she has lived and studied in Scotland UK. With a Master of Science from the University of Edinburgh in Environment, Culture and Society. She also spent a year after college being a teacher’s assistant in inner city London schools and went onto move to Bellingham to work with adults with developmental disabilities. With these combined experiences she has gained a passion and knowledge for helping people from all backgrounds. Kati has a desire to make people smile through the phones and loves to bring joy to clients and caregivers at Right at Home. In her spare time she enjoys watching films, trying new recipes, hiking, traveling, and raising an orange tabby cat named Llewyn Davis.

Sarah Benedetto - Administrative Assistant

Sarah joined Right at Home in June 2021 as an Administrative Assistant. She was born and raised in the high desert in Southern California. She attended college in the San Diego area where she obtained her Associate’s Degree in Social Science and English, her Bachelor’s Degree in Liberal Studies and Linguistics, and went a 5th year to earn her Professional Clear Multiple Subject Teaching Credential with a Cross-Cultural Language and Development emphasis, and an English supplementation. After college, she took time off from teaching to support her husband’s Naval career and raise her 2 daughters. After moving regularly for 10 years, her family finally decided to settle in Oak Harbor. Once she went back into the workforce in 2017, she also obtained her Washington State Teaching Certification with endorsements in Elementary Education and English Language Learners. She soon realized that teaching was no longer her passion and she had always had an interest in the medical field and decided to pursue that. She started out working as a caregiver in a memory care facility and absolutely fell in love with the residents and the work. She knew that caring for people was what she was meant to do. She soon moved into management there as the Life Enrichment Director and obtained her HCA certification. She eventually went on to work as the Business Office Manager and Marketing Assistant at another local Assisted Living Facility. In 2019, she obtained her CNA certification and worked in a Skilled Nursing Facility, but really missed the administrative side of the work, and she ended up finding and falling in love with Right at Home and its mission. She loves helping the clients, their families, and our Care Associates. Her daughters are now grown and in college, and she also has 2 fur baby dogs, Bryen and Benson.

In her free time she enjoys snuggling with her dogs, watching true crime shows, hunting for sea glass on the beach, and listening to music.

Emma Davenport - Office Assistant

Emma joined the Right at Home team in July 2021 after graduating from Western Washington University with a BA in Human Services. She grew up in Bellevue, WA until she moved to Bellingham for college.

Throughout college, she worked at an assisted living facility as an intern working with the executive director for 6 months and in the kitchen for 3 years. Emma's love for working with older adults stems from the close connection she had with her Nana who inspired her to pursue a career where she helps older adults just like her grandparents.

In her free time, Emma likes listening to podcasts, knitting, baking, and playing with her cats, Lyra and Blue.

Sharon Morris - Owner & Care Services Director

Sharon is a former elementary school teacher with over 10 years teaching experience in international schools in Singapore. She holds a Masters degree in Education from George Mason University and Bachelors in Psychology degree from Regents College. Sharon and her husband, Steve, relocated to Bellingham, WA established Right at Home Northwest in 2012. Sharon is in charge of the quality of care and client satisfaction. Sharon actively serves in the local care community as a board member of the Elder Services Providers, Health Ministries Network, and Palliative Care Institute. She is a Certified Senior Advisor © and provides free workshops to help members of the public understand the importance of, and complete their Advance Care Directives. Sharon loves to quilt, garden, and going on long trail walks with her two dogs, Tashi and Bandit. She is recently new to grand mothering and is loving it!

Steve Morris - Owner & Agency Administrator

Steve is a former corporate leadership coach and management consultant with over 35 years of management, marketing and service delivery experience. Steve set up his own leadership consultancy in Singapore in 1998. He sold the business in 2012 and relocated to Bellingham, WA in order to establish Right at Home in Northwest Washington. Steve holds a PhD in Integral Health, a Masters Degree in Economics, and a BA Degree in International Relations. As Agency Administrator, Steve’s primary role is to lead the agency in its continuous improvement while ensuring compliance with state and federal regulations. Steve is an elected representative for Right at Home’s western region franchisees and serves on the Right at Home Franchise Advisory Council and Right at Home CEO’s Strategic Planning Group. Steve offers free talks and storytelling related to life, love and the pursuit of happiness. He helped establish Bellingham at Home, a non-profit community of volunteers that help and assist its members to age in place with dignity and grace. Steve loves to learn new things and has attained skills and certifications as a SCUBA instructor, private pilot, bareboat captain, catamaran captain, EFT practitioner, and as a Certified Senior Advisor©.