You get much more than an individual caregiver, you get an entire Care Management Team
Here are Right at Home Northwest we take a team approach to proving and supporting our clients and their families with the very best care 24-hrs a day, seven days a week, and 365 days a year. We do this by providing multiple layers of back up and supervision designed to ensure that all our clients have the care they need, when they need it.
Lori Kindlund - Care Manager
Lori Kindlund - Care Manager Whatcom County
Lori joined Right at Home in November 2014, having previously worked as a Certified Nurse Assistant for more than 20 years. Lori rose up through the ranks, first as Caregiver, then Lead Caregiver, Field Supervisor, Assistant Care Manager, and is now a Care Manager. Lori loves serving her clients and supporting her caregivers and she prides herself in the quality of care provided. On her own initiative, Lori facilitates monthly grief support groups in our Bellingham office that are open to our clients and Care Associates. Lori lives in Bellingham with her husband, Max, and her two teenaged daughters, Alexia and Emeliah. Lori likes going for walks with Max and her two dogs, Baby and Lily, and likes ‘chill out’ with Netflix when possible.
Terri Jenkins - Care Manager
Terri Jenkins - Care Manager Whidbey, Fidalgo and San Juan Islands
Terri has worked for Right at Home Northwest since August 2015. In 2011 she earned her Bachelor’s Degree in Human Services from Western Washington University. Terri completed her certification as a Home Care Aide in December 2017. Prior to working for Right at Home, Terri worked in the medical office field for 14 years. As a Care Manager for Right at Home, Terri supervises care associates, creates custom care plans for clients, and does marketing and outreach to promote Right at Home. Working with a variety of populations while doing medical office work, Terri realized the unique needs of elderly and disabled adults. This discovery inspired Terri to focus her attention to helping elderly and disabled adults. Terri has lived on Whidbey Island most of her life and continues to live in Oak Harbor with her granddaughter Marley. She is currently an Ambassador for the Oak Harbor Chamber of Commerce and is working towards becoming a Certified Senior Advisor.
Marisa Franco - Quality Assurance Coordinator
Marisa Franco - Quality Assurance Coordinator
Marisa obtained her CNA license in 2002 then went on to earn an Associates Degree in Respiratory Therapy. She spent eight years working in the medical field including working as a CAN/HHA for a Hospice and Palliative Care providers before taking time to start her family. Marisa returned to the ‘non-family’ workforce in 2014 working in a Pharmacy Customer Care Center of the Department of Veteran’s Affairs in Houston, TX. Marisa relocated to Bellingham and joined Right at Home in December 2017. As the Quality Assurance Coordinator for Right At Home Northwest, Marisa’s primary job is to manage the Staffing Coordinators and Schedulers to match the right Care Associate to the right client. She also works with the Care Managers to ensure quality care for our clients by making home visits and assisting with training our Caregivers. Marisa prides herself on providing the best care for our clients and brings all her years of experience and passion to the table.
Rob Kraus - Care Services
Rob Kraus - Care Services Administrator
Rob joined our team in May 2015 as Care Services Administrator after finishing his degree at Health Sciences from Walla Walla University. Rob’s decision to pursue a career in the home care industry was largely influenced by his own experience of being a family caregiver. Coming from the experience of having caregivers in his home caring for multiple family members, Rob understands first-hand what it can be like to need some extra support. His experiences led him to understand that having reliable and trustworthy people looking out for his loved ones really helps to make a difference. Whether he is helping our clients and their families understand the services available to them, or managing their accounts or insurance needs, Rob’s goal is to make navigating the world of in home care as easy and seamless as possible. In his free time, Rob likes getting outdoors, bike riding, exploring with his dog, Oji, and chilling out during the summer months at Bellingham’s Downtown Sounds.
Alisa McHarness - Office Manager
Alisa McHarness - Office Manager Bellingham
Alisa started with Right at Home this 2019 New Year as our Front Office Manager, making sure that supplies are always ready and available for our staff and working on projects that help the office run smoothly. Alisa has worked in nutrition sales and commercial insurance prior to being with Right at Home and enjoys the opportunity to work as part of a team and the variety of tasks and projects to work on. Alisa lives in Lynden with her daughter, Caiah, and a gold fish named Sammy Parchman. Alisa enjoys traditional lace making, archery, tabletop games, and spending time with her daughter having adventures.
Sonia Narwal - Human Resources
Sonia Narwal - Human Resources Coordinator
Sonia was born and raised in British Columbia, Canada. There, she obtained a Bachelor’s degree in Human Resources Management. After finishing school, she obtained a position at Canada’s largest department store as a Human Resources Administrator. In late 2016, Sonia got married and moved to Bellingham. She joined Right at Home Northwest in January 2017. As Human Resources Coordinator she is responsible for Care Associate recruitment, development, satisfaction, and retention. In her free time, Sonia enjoys outdoor activities, watching movies, and spending time with her family.
Sharon Morris - Owner/Care Services
Sharon Morris - Owner & Care Services Director
Sharon is a former elementary school teacher with over 10 years teaching experience in international schools in Singapore. She holds a Masters degree in Education from George Mason University and Bachelors in Psychology degree from Regents College. Sharon and her husband, Steve, relocated to Bellingham, WA established Right at Home Northwest in 2012. Sharon is in charge of the quality of care and client satisfaction. Sharon actively serves in the local care community as a board member of the Elder Services Providers, Health Ministries Network, and Palliative Care Institute. She is a Certified Senior Advisor © and provides free workshops to help members of the public understand the importance of, and complete their Advance Care Directives. Sharon loves to quilt, garden, and going on long trail walks with her two dogs, Tashi and Bandit. She is recently new to grand mothering and is loving it!
Steve Morris - Owner/Agency Admin
Steve Morris - Owner & Agency Administrator
Steve is a former corporate leadership coach and management consultant with over 35 years of management, marketing and service delivery experience. Steve set up his own leadership consultancy in Singapore in 1998. He sold the business in 2012 and relocated to Bellingham, WA in order to establish Right at Home in Northwest Washington. Steve holds a PhD in Integral Health, a Masters Degree in Economics, and a BA Degree in International Relations. As Agency Administrator, Steve’s primary role is to lead the agency in its continuous improvement while ensuring compliance with state and federal regulations. Steve is an elected representative for Right at Home’s western region franchisees and serves on the Right at Home Franchise Advisory Council and Right at Home CEO’s Strategic Planning Group. Steve offers free talks and storytelling related to life, love and the pursuit of happiness. He helped establish Bellingham at Home, a non-profit community of volunteers that help and assist its members to age in place with dignity and grace. Steve loves to learn new things and has attained skills and certifications as a SCUBA instructor, private pilot, bareboat captain, catamaran captain, EFT practitioner, and as a Certified Senior Advisor©.