We Are Committed to Providing Quality Home Care
In home care is a trust based business. The service provided is often quite intimate and people need to be comfortable and confident that their caregiver is experienced and competent. They need to know that the agency is professional and responsive to their needs and concerns. This is a totally different experience than buying a pair of shoes or going out for a meal and it is vital that we receive input and guidance from the client and their family when creating the Care Plan, selecting the right caregiver and starting care service. This establishes trust and confidence and allows things to get off to a good start.
Communication is the basis for building client satisfaction and we constantly strive to be open and available to our clients whenever they want or need to speak with us about their service and how we can make the experience better. We seek to be proactive about sharing information or concerns that we have as well so that everyone can participate in the process to create positive outcomes.
We want our clients to be happy because we know they will share their experiences with their family, friends and neighbors and our reputation and success depends on those comments being positive and supportive. Everyone knows that things can’t be perfect all the time, but if we have established good lines of communication, we can address any issues as they arise and work together to come up with the best possible solution for the client.
Read what our clients have to say:
"Bob and his team are professionals, were there for our mom, and our family when we needed them. Quick, professional, and compassionate. I will recommend them anytime a family is in need of home care." - Angelika
"Thanks for the nice note, Bob. Our experience with your company was quite excellent. We will miss Michelle and Tanya. Thanks for all you did for my mother." - Lynne
"I was completely overwhelmed when I was told by the hospital that my 93 yr. old mother was being released from the hospital Monday morning. It was Sunday evening, and I had no health care in place. I called Right at Home and was shocked when Bob Stelletello answered on the second ring. It was Sunday night after 6 pm. I explained my situation to Mr. Stelletello. My mother needed 24 hour care, and to our relief, he had in place a caregiver for us by 8:00 am Monday morning." - Gloria
"Our experience with Alex was nothing but positive. He was extremely respectful to my father and to the family. He made him feel comfortable, and he tried his best to keep my father engaged. Even though there was a language barrier, we know Alex kept our father happy, and we could not be more appreciative." - Nino
"I am particularly impressed with the comradery and compassion shown to Mom by the caregiver and other Right at Home caregivers. It is so valued since there are so few in her life that able to take the time and show the interest. Invaluable! Thank you!" - Kathy
"The caregivers assigned to us were both very good and gave excellent care. Bob, the manager who coordinated all of our needs, was wonderful. He went above and beyond the scope for us. He made sure that our Chicago trip went without any glitches for my husband, who has a major brain disease. We can't thank them all enough! :)" - Shirley
"We started working with Right at Home about a month ago to provide services for my mother who has Alzheimer's and to provide support to my father (her primary caregiver) six days a week. So far we have had an excellent experience. The caregivers are supportive, caring people and have given my Dad a much deserved break as well as providing knowledgeable care for my Mom. I have also been impressed with the structures and processes put in place to insure that we get consistent, reliable care. Our relationship with Right at Home is still new but we couldn't be happier." - JJ
"Right at Home has provided a continuous level of superior, professional companionship service to our 82-year-old mother who is afflicted with several Alzheimer's-related medical issues. Through 24/7 supervision, Right at Home thoughtfully selected and assembled a qualified team of caring companions and nurses who have demonstrated an extraordinary commitment and compassion, often in a challenging environment. Tasked with several responsibilities ranging from grocery shopping, to light house keeping, medical appointments, and personal assistance, Right at Home's caregivers have dramatically improved our Mother's overall socialization, disposition and well-being." - D. Mauch
"Right at Home helped my family and I through the many stages of elderly care. From just needing an extra hand around the house all the way to 24 hour hospice care. They have been excellent in selecting the right people for the job. I've recommended them to others who in turn have appreciated the services they provide." - David
"I am a RN and Certified Case Manager and have worked with Right at Home on various cases. They have and are providing various levels of care/companionship to clients of mine who suffer from a wide variety of ailments including but not limited to Dementia, Traumatic Brain Injury and general disability. Words cannot describe how much I have appreciated their responsiveness and receptiveness to client needs. They have proved efficient in caring for both my geriatric and younger disabled clients. I would recommend this agency to anyone in need of in home care or even additional care for those residing in facilities." - Jennifer - Case Manager
"I want you to know how much we have enjoyed [caregiver] and what a godsend she has been -- very calming, speaks softly, and doesn't let Mom get the best of her. I had to take Mom to the doctor on Monday and [caregiver] went with us. I couldn't have made it without her. Mom is harder to get along with these days which I know is common as health problems worsen but it was really beneficial to have [caregiver] "voice of reason". Mom really responded to her and that took the pressure off of me. Having [caregiver] is such a relief to me." - Julie - Daughter
"I wanted to thank Right at Home for helping take care of my grandmother after she fell and broke her toe. She had a care taker named Myrial who was absolutely wonderful and took great care of my grandmother during a time where she could not care for herself. Myrial was attentive, caring, personable and professional. Everything you could ever ask for when needing someone to take care of one of your loved ones. If we ever need any care taker services in the future, we will not hesitate to contact Right at Home! Thank you! " - J. Domalewski
"Your service was excellent and I thank you and all your home health aides for this and for their courtesy, promptness and dependability. The ladies were so attentive and are very caring. To this point I have recovered nicely. Without their great care I would not have been so fortunate. You are on the top of my list for any further care I might need in the future." - Sally
"We have used another provider but Right At Home is vastly superior. The companions are caring and patient. Most all of the office is responsive. They are easy to work with and understand the services of caring for an aging spouse." - Virgil
"My family [member] has experienced a traumatic injury. I was attempting to do it all by myself and finally reached the point of being overwhelmed. I contacted Right at Home and the Owner of the company was at my house that day! All the little and big things I could not find the time to do are now taken care of. Now I have the assurance that I can leave my home and know that I have an experienced, licensed professional taking care of my family. Always on time, honest, professional, trustworthy, hardworking, articulate and caring. I was pleasantly surprised to have Right at Home's Director of Quality Assurance drop by for a visit to make sure I was getting what I needed and in such a manner that was safe and of the highest standard. I feel now that Right at Home is an extension of my family. I trust them. I need them. They are here for me." - Client
"I am very thankful for the services that Right at Home provides for me and my family. As a medically disabled Veteran, the monitoring by the VA and the assistance from the staff at Right at Home enables me to live at HOME. Thank God for your office staff and Home Health staff. They go above and beyond helping me to remain Home. I can't say enough good things about them. Our caregiver is the greatest aide." - Robert
"I'm grateful to have my caregiver for my companion. She is a beautiful person, plus very helpful in so many ways. She is always willing to help with my needs. I think we have a wonderful friendship too. She has been with me many years and I hope many more. Right at Home is a very wonderful company and supplies many of us with the best of help. My caregiver is always happy and that is great for me because it's catching. Thank you Right at Home." - Sidney
"Never has a name been so true as "Right at Home." The service makes a person feel so special and comfortable. Our caregiver is our special angel. This is one of the best companies I have ever seen. They excel at every aspect of their service. Right at home symbolizes caring compassion understanding and full service. Truly they are amazing!" - Skee
"I would recommend Right at Home to anyone looking for a home health aide. They were very professional and each person who helped along the way - from the owners to the nurse in charge of our care to the home health aides themselves, were kind and caring. My father was well-cared for each day." - Suzi
"Cannot say enough wonderful things about Right at Home. Right at Home was originally hired just to help with medications for my 83-year-old father as he was alone in his home while his four daughters live in another state. As anyone that has an elderly loved one that lives out of state knows...it's hard to worry from afar. It was a great relief to know that Right at Home was checking on him and keeping in touch with us. The caregiver was trustworthy, caring, kind and just fantastic in every way. Right at Home spent much time on the phone with us to help choose and get him into a rehab facility after he was sick last year, which I always felt was above and beyond. Just recently I was up visiting with my father because he had developed an infection. My dad refused to go to the hospital and the caregiver from Right at Home stayed with us for an extra 4 hours or so until we could finally get the help my father desperately needed at the hospital. Again above and beyond. The Right at Home caregiver was like an angel during this stressful time. Five stars is not enough to rate how much Right at Home helped us with our dad." - Mr. Heineman
"We started working with Right at Home about a month ago to provide services for my mother who has Alzheimer's and to provide support to my father (her primary caregiver) six days a week. So far we have had an excellent experience. The caregivers are supportive, caring people and have given my Dad a much deserved break as well as providing knowledgeable care for my Mom. I have also been impressed with the structures and processes put in place to insure that we get consistent, reliable care. Our relationship with Right at Home is still new but we couldn't be happier." - Susan
"Your caregiver was great! This was the first time for us using a home care service and she made us feel comfortable." - Judith
"The people they send to your home are so warm and caring. You can see they really love their work. They give you peace of mind as they are so dedicated to your loved one and that means a lot to me, they take a lot of pressure off of you and we all need that." - Shirley
"All of your caregivers have been very courteous and have had a caring and encouraging attitude- That means so much. Keep it up!" - Fred
Our reviews help others find our services. If you would, please take the time to leave us a review.
If you or a love one are in need of care, contact us today.