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Our People

Our mission has always been to improve the quality of life for the seniors and adults with disabilities we serve. That means it's always about the people we serve and our dedicated team of caregivers and office members who work tirelessly to care for clients. We live and breathe our mission every day, with the goal of helping you navigate the journey. These are the people who work to bring you and your loved ones the highest caliber of in‑home care.


Need help right now? Call us anytime at

(760) 340-1919

Frank Billante


Frank is a San Francisco native, attended St Ignatius College Prep and University of San Francisco. He worked as an Oakland Fireman, along with Office of the State Fire Marshal. While watching his mom take care of his father for 10 years after his dad had a significant stroke, Frank then went on to find a passion and fulfillment in the home care industry. Frank owned a Home care business in San Francisco for close to 6 years. He has continued that passion in Coachella Valley with Right at Home for over the past two years and has recently purchased the Laguna Hills Right at Home location. 
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Rebecca Herrera, LVN

Director of Operations

Rebecca has been in the medical field for the past 25 years as a Medical Assistant, CNA, Caregiver, Licensed Vocational Nurse, Hospice Nurse, Skilled Nursing Facility Nurse, and Caregiver Training Instructor. She has many years of experience in home care, has a passion to train caregivers to give quality and compassionate care to our seniors, and has even owned a Caregiver Training Center.

She enjoys spending time with her family. She also loves to travel, spend time at the beach and hiking due to her joy of nature.
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Norma Zapata

Business Development

Norma was born and raised in beautiful Palm Springs, California. She is one of five children. With her deep family core values, she has always loved and cherished helping people in need.  She attended her education here locally in the Coachella Valley and has over 20 years extensive experience in the Medical Field. Here at Right at Home with Business Development Client Relations, she seeks to fulfill her tasks and job to the fullest as we continue to grow. When she is at home, her time is filled with her beautiful and energy filled daughter.  
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Bertie Gardner

Care Manager & Field Supervisor

Bertie’s loving and unstoppable mission is to seek out those who can’t find care on their own and is skilled how to identify their specific needs as she intentionally builds genuine relationship with them. Her heart, combined with her 20 year medical and industry experience and the multitudes of credentials and certifications she holds, maximizes her ability to facilitate her clients’ utmost care.

Bertie’s love for cooking and her belief in the power of breaking bread with one another extends outside of her role in the office. 

Fun Fact: She also attended Bartender School and can whip up one mean martini.
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Vianca Callin

Care Manager

Vianca has a heart of gold and serves our Families and Caregivers well with the utmost care. She has been providing customer service for over 20 years in Health Care and Elementary Schools assisting Staff, Students and Families. She has a passion to serve and to make a difference in the lives of others. 
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Diego Londono

Recruitement & Retention

Allow us to introduce you to Diego, a talented psychologist and remote human resources professional based in Medellín, Colombia. With a rich background in various domains, Diego has charted an impressive path spanning psychology, palliative care, and human resources management.

With a humanitarian inclination, Diego has been an active volunteer in palliative care homes, providing compassionate support to those facing challenging moments in their lives. This unique experience has granted a deep understanding of human resilience and the significance of emotional support during times of need.

His expertise in psychology is complemented by an unwavering commitment to the community. Diego has played an essential role in caring for their own grandmothers, reaffirming their belief in the importance of intergenerational relationships and unconditional love.

Beyond his work in the realm of psychology, Diego is immersed in the study of a Master's degree in Human Resources Management. With this enriched perspective, he holds a unique vision to create positive and productive work environments, recognizing the pivotal role of employee well-being in organizational success.

In their moments of respite, Diego finds joy in sharing special moments with family and friends. This aspect of their personal life has been enriched by their experience as caregivers for their grandmothers, a testament to their empathetic nature and ability to connect with people on a profound level.

Diego embarks on the future with enthusiasm and determination, always seeking new ways to positively impact the lives of others. Open to new opportunities for collaboration and learning, Diego eagerly anticipates what destiny has in store.
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Nicole Trigg

Social Media

Nicole has a passion for storytelling and capturing the essence and uniqueness of people. Through highlighting the many examples of how our CAREgivers go above and beyond with our clients, the compassion of our company to make an impact in families' lives, and our heart for generosity in collaborating and supporting our many Coachella Valley resources, programs, and fellow businesses. In all things, she believes in leaving people better off than how she found them... and sharing the journey in between. She is also an intentional a wife and a mother to three children. On her time away from the office, she enjoys serving in the community on several non-profit boards and teaches floral workshops to local schools and retirement community centers.
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Patma Chellan Nebres

Scheduling & Staffing

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Lexie Jackson

Care Manager/Client Relations

Lexie Jackson is the Care Manager and Client Relations at Right at Home, bringing over 8 years of experience working with seniors. She holds a Master's degree in Business from the University of Southern California (Fight On!) and a Bachelor's degree in Business Marketing, earned on a basketball scholarship. At Right at Home, Lexie uses her business and marketing background to improve the quality of care for our clients. She is dedicated to ensuring the well-being and happiness of the seniors we serve. In her spare time, Lexie loves exploring new foods, places, and experiences. She's always up for an adventure, whether it's trying a new restaurant or traveling to a new destination. Lexie's professional expertise, personal experiences, and passion for senior care make her a valuable asset to the Right at Home team.
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