Our first company interview is with the amazing Lori LeGrand, owner of Oasis Senior Advisors. Lori gave Right at Home Plant City the opportunity to meet with her in Lakeland and learn about how her company helps the senior population who is ready to move into an assisted living facility. After working within the senior care industry for many years, as a caregiver, and then as an activities director, Lori felt compelled to open a senior related business with her husband. They decided on Oasis, and a year later, has helped a multitude of seniors find the assisted living that best fit their needs.
Please read the interview below. We hope you enjoy it as much as we enjoyed speaking with Lori. She’s truly special and compassionate about what she does!
Hi Lori, thanks for giving us the opportunity to meet with you and learn about your company. Before we get into that, tell us a little bit about yourself.
Thanks for having me! A little bit about myself: I’m from Wisconsin. Me and my husband moved here back in 2004. I like Florida, but I love the snow! We have two adult kids. I love music and being able to travel and explore. Oh, and I love the beach!
That’s awesome. Let's talk about your business. What was it that made you go into the senior care industry?
I honestly never thought that I would be in this industry. Many years ago, the treatment for the elderly was horrible compared to what it is today, and it was very heartbreaking to me. So, I pursued other careers. I was working at a store, and a friend of mine recommended that I apply for a receptionist position at an ALF because of my personality. I ended up getting the job, and it ultimately changed my life around. I ended up working as a caregiver, and activities director, but I wanted more. I wanted more for my family, and I wanted to have a bigger impact in the lives of the elderly. Me and my husband decided to open Oasis Senior Advisors in Lakeland, and since then, things have been great. I love what I do. I feel like God called me specific to do this.
If you could summarize what your company does within 2-3 sentences, how would you do so?
My goal is to find the right home for my clients, where they will be comfortable, happy, all within their budget.
What other services are provided by your company?
We also offer any senior related guidance, assistance looking for skilled nursing facilities, help with transfers (moving from State to State), elder law, connecting resources, etc. All free of charge!
Walk me the Oasis Process and/or your process from on-boarding to finding a community
It begins with the initial contact. Most of my clients search for me. We then meet and have an in-home interview. This gives us the opportunity to ask each other questions. Typically, I will ask about location, monthly budget, if they have private insurance, and what can they afford. I input it into my software, and it gives me a couple facilities based on the information they gave me. After that, I present the client with the top three ALFs that resulted from our search and begin scheduling tours. I tour with the family and help them with their decision-making process. I know what questions to ask, and in some cases, help them receive a better rate. After the family has decided on the ALF they would like to move into, I initial the moving in process, and make sure everything goes smoothly!
How would you differentiate Oasis from competitors that are in the same line of work as you are?
I think the difference between me, and my competitors is that I’m not in this for the money. I was called to do this line of work by God Himself, and my reward is being able to help a family that could not have done this without me. Money has its benefits, and I appreciate them, but I’m not here for that. I also do not share or sell my client's information. This is a big issue that I often hear complaints about.
What are some common struggles/issues that your clients come to you about?
Many times, they’re very confused of how everything works. They aren’t aware of available resources, and how AFL work. Sometimes they don’t really know what their true needs are. This can be a very stressful and overwhelming process for the unprepared.
What should a family have prepared before contacting you?
A family should have a solid understanding of the situation they are in. They should have a timeline of how soon they would like there loved one in an ALF. They should understand their budget, and methods of payments. Medical information is also very useful.
Last but not least, what is the best way for a family to get in contact with you?
Phone, Facebook, my website or even smoke signals!
I thank you for your time Lori. It was an absolute pleasure. I got the impression that she was being honest and sincere with her answers. She is also very knowledgeable about the overall industry. I learned a lot within the short hour of speaking to her. If you need assistance moving into an ALF, and need guidance, Lori should be on your contact list. Do not hesitate to give her a call, and don’t forget to mention where you learned about her from. Until next time!
Facebook page: facebook.com/Oasis-Senior-Advisors-Central-Florida