Portland, OR
(503) 764-9836

Staffing Coordinator/Weekend On-call (bi-weekly)

Job Summary

The Staffing Coordinator/Weekend On-call (bi-weekly) handles client and employee scheduling as well as assists with caregiver recruiting which will occur during normal office hours and the afterhours on-call (Sat, Sun every other weekend AND one night during the week). They will monitor the telephony (automated time keeping system) for non clock-in caregivers. They will also handle other office coordination/clerical duties.

Job Functions

  • Answers telephone, takes inquiries or messages using proper telephone etiquette
  • Takes referrals and inquiries on the phone
  • Updates scheduling conflicts in our Clear Care software system
  • Assists with recruiting caregivers, schedules and conducts the interviews as well as screens and tests all applicants
  • Files documentation of associate work record(s) for all caregiver associates
  • Maintains documentation/filing for all clientele
  • Schedules after hours open shifts (call-outs) with appropriate associates, making all follow through calls necessary to produce an effective, smooth flowing schedule
  • Maintains a written log of all actions taken during business hours and weekend hours to report it in the EOD (End of Day) Report via email
  • Assists with other office duties assigned by the Operations Manager and/or Managing Director as well as attends appropriate office staff mtgs

On-Call Duties

  • Takes calls or messages from the answering service using proper telephone etiquette and responds promptly to resolve client or employee issues
  • Takes referrals and inquiries. Calls will come in from answering service via text(s)
  • Updates our Clear Care software from home computer, tablet, laptop or smart phone
  • Makes notes in the shift calendar or activity modules (Clear Care system) for each call/issue that comes in

Qualifications

  • High School graduate or equivalent
  • Caregiving experience a plus (not necessary)
  • Scheduling experience a plus (not necessary)
  • Recruiting experience a plus (not necessary)
  • Basic office and computer skills, organizational abilities with attention to detail
  • Excellent interpersonal relations abilities as well as excellent telephone skills
  • Able to work independently, demonstrating sound judgment
  • Read, write, speak, and understand English

Reports To: Operations Manager / Managing Director

Pay Rate: $14-$15/hr DOE

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