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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Right at Home has been serving the Rancho Cucamonga area since 2009. Right at Home was founded in Omaha, Nebraska, in 1995.

Right at Home provides numerous home care services across the country to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Our Right at Home Inland Empire Rancho office provides services in the following areas: Alta Loma, Bloomington, Etiwanda, Fontana, Montclair, Ontario, Rancho Cucamonga, Upland, Claremont, La Verne, San Dimas, Pomona, Covina

Our local California office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Our caregivers can always assist in reminding individuals to take their medications. In fact, medication reminders is one of our most requested services. We can also report any side effects and assist with premeasured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, specific disease, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"They come on time and are very good. They follow up and call me. They are a great company. I don't worry about going to the store and doing my laundry. I am very satisfied. She helps me with my shower. She does my hair. She goes to the drug store for me. She does anything I ask her to do well. She helps me with my shower. She does my hair. She goes to the drug store for me. She does anything I ask her to do well. They (office staff) call me, but if I call them with an issue, they take care of it. They are as good as the caregivers. She is just great because she really helps me and is always willing to come if I need her."
Pam M.

Hear What Others Are Saying

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"They are always caring and up to date. They make sure everyone gets what they need and they are always in contact with me. Whatever service they can give, they will give it. They will do laundry, make meals throughout the day, bathe, do grooming, and help with companionship. They are good at communication. They have supplies that they offer. They always make sure they know exactly what she needs and what is expected of them."
Theresa S.

Hear What Others Are Saying

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"They always send really good ladies out to take care of you. They are knowledgeable and they help me reach things, like my dishes. I feel blessed that I have them. They are a really good company and are knowledgeable and polite. They are really knowledgeable about cleaning, and they are impeccable about cleaning my bathroom. They are always so pleasant and nice. They answer all my questions and I can rearrange my schedule if I need. They haven't sent anyone that doesn't know what they are doing. I appreciate that they are well trained."
Helen M.

Hear What Others Are Saying

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"My husband passed away last week, and both of us were receiving care. They're wonderful and very supportive. Even with my husband gone, I need their help. They stayed with my husband when my sister-in-law took me to the doctor. If it wasn't for them, I couldn't have cared for him for as long as I did. They took out the trash and did things that I couldn't do, like vacuuming and making the bed. They gave Mike food and were supportive of my needs too. Crystal is a character. She's always there when I call, and she immediately jumps in to help. They're very supportive and caring. They treated us like family."
Kathleen S.

Hear What Others Are Saying

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"We saw them on a website that was advertised on TV. They were local, and they sounded good. We decided to try them. They are readily available, and I can call them anytime. They are usually pretty responsive, and the people they provide do a pretty good job. It is just a small part of my mom's life, but they are a part that is important. They take my mom to her hair and nail appointments, and they take her to activities for us. They are responsive and get back to me pretty quickly. They do the best they can to make things happen that I need. They seem to meet my mom's needs. I don't hear any complaints from the place she lives, since my mom has dementia."
Ruth S.

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