What does it mean to be a Trusted Provider?
As a Home Care Pulse Certified – Trusted Provider, Right at Home Rock Hill has a proven commitment to our clients’ satisfaction. We work with Home Care Pulse to gather and report feedback from our clients by conducting random live phone interviews with a percentage of our clients each month. Because Home Care Pulse is an independent company, they are able to collect honest and unbiased feedback.
Each of our clients, or their loved one, is given the opportunity to rate our services including caregiver timliness, services being provided as promised, compassion of caregivers, and quality of care. Clients of the Rock Hill office are also invited to provide feedback on the areas where we are doing well and the ways in which we might improve.
You can be assured that our status as a Home Care Pulse-Trusted Provider means that we are constantly striving to provide the best Home Care possible throughout the communities we serve.
Our Commitment to Home Care Excellence
As a Trusted Provider we committed to the following:
- Actively gathering important feedback from their clients each month.
- Using clients’ feedback to help them provide excellent care.
- Giving you or your loved one the best in-home care possible.
Choose a Home Care Pulse Certified – Trusted Provider and feel confident that you are choosing the best provider for your loved one.