Right at Home Salt Lake is pleased to share our new Reporting Change in Condition Initiative. It allows caregivers the opportunity to make important updates to clients' statuses and well-being when they clock out through telephony. Caregivers are urged to report changes in condition immediately if they are discovered before the end of their shift. Questions in the initiative are:
- Does the client seem different than usual?
- Does the client show any reduced talking or alertness?
- Is the client newly agitated, confused or sleepy?
- Does the client show any signs of pain?
- Has there been a change in mobility?
- Has there been a change in the ability to stand or walk?
- Has there been an observed or unobserved fall or slip?
- Has there been a change in eating or drinking?
- Has there been a change in chewing, swallowing or breathing?
- Has there been a change in toileting?
- Has there been any discomfort, smell or change in frequency associated with urination?
- Has the client had diarrhea or constipation?
- Has there been any change in skin condition or increase in swelling?
Have there been any new skin rashes or wounds?
The telephony system will accept 1, if yes, and 2, if no, for each of the questions related to the client's status and well-being. These are the benefits of reporting and escalation process for all involved:
- Increased care quality
- More information for families and medical professionals
- Care Professionals
- Potentially less patients being admitted back to the hospital
- Consistent quality care process
- Increased caregiver engagement/satisfaction
- Client Care Coordinators
- Systematic escalation & documentation process
- Improved communication with care staff
"This new process not only allows improved communication from our caregivers to our office staff; but also ensures a rugged follow-up process to ensure our clients and their families fully resolve any health concerns that our caregivers detect."
- Owner Frank Barton