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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today at (605) 275-0070. We'd be glad to speak with you about your specific family situation.

Right at Home-Sioux City was opened in 2013. 

Right at Home Southeast South Dakota provides numerous home care services to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Right at Home Southeast South Dakota provides in-home care services in the following areas:

Sioux Falls, Alcester, Baltic, Beresford, Brandon, Bridgewater, Burbank, Canistota, Canton, Centerville, Chancellor, Chester, Colton, Crooks, Davis, Dell Rapids, Elk Point, Fairview, Freeman, Garretson, Gayville, Greenfield, Harrisburg, Hartford, Hudson, Humboldt, Hurley, Irene, Jefferson, Lennox, Lyons, Marion, Menno, Mission Hill, Monroe, Montrose, North Sioux City, Parker, Renner, Salem, Spencer, Tea, Trent, Utica, Valley Springs, Vermillion, Viborg, Volin, Wakonda, Worthing, Yankton.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Yes. Right at Home Southeast South Dakota would like to discuss your medication concerns. Give us a call at (605) 275-0070.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home utilizes an electronic clock in/out method to verify the location, date and time of day for every shift. This information can be found in the Family Room and we urge you to become a member as there is a treasure trove of information located within

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.

Our home care services are typically billed on an hourly basis. Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information about the median monthly cost of care in the U.S., as well as programs that can help pay for the service.

To discuss the exact rates for the services you may need, contact our local office.

Medicare Parts A and B do not pay for ongoing assistance with the activities of daily living (called “custodial care” in the exclusions of Medicare plans). Medicare Advantage (also called “Part C”) may cover some services in the home (referred to as “in-home support”). To understand the benefits of Medicare, visit www.medicare.gov.

Long-term care insurance (depending on the policy and the plan of care) may assist in paying for a variety of home-based and facility care services.

Did you know there are several funding options available to help pay for in-home care? Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information on these programs.

You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver. With Right at Home, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes. Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you'll never be asked to pay an additional fee to any employee.

Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Right at Home is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Right at Home offers a free download of our Ways to Pay for In-Home Senior Care Guide that gives information about the programs that can help pay for the service.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

The State of South Dakota has implemented Dakota @ Home. Please contact them at 833-663-9673. 
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Read what our clients have to say.

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"With her being around, she has put hope in me again to live after my mom passed away. She brought me back around."

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"I can't say that they can improve on anything. They are best home care agency I have ever had."

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"The girls that come here joke with me, and they brought me a funny birthday present. They are very dependable, and I trust them. I physically cannot stand. I trust them completely to get me around."

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"My caregiver, Judy, is really nice. She cleans my apartment for me, which is a real hardship for me if I have to do it. She keeps me out of pain."

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"They interact with my wife and visit with her. It is very nice. They take her for a ride once in a while and will go on a walk. They interact well with her.""
Right at Home Sioux Falls Client

Read what our clients have to say.

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"She asks questions on what I might need today verses what she did a couple days ago, because things change on a daily basis."

Read what our clients have to say.

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"I have her do the things I am unable to do anymore. She is a big help and I would not be home without her. She calls me in between visits to see if I need anything and make sure that I am happy."

Read what our clients have to say.

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"If I have doctor's appointments and the caregivers are to come that day, they work around to schedule it so I still get the care and they will come earlier or later."

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