We treat your loved one like family, offering respite for you and enhancing the caregiving experience. Learn More

Our People

Here at Right at Home, we're dedicated to being much more than a franchise company. We are the navigator of what comes next for seniors and adults with disabilities. Our mission has always been to improve the quality of life for those we serve.  That means it's always about the people we serve, and our dedicated local owners and their professional teams work tirelessly to care for clients. Though we make sure our franchises live and breathe our mission every day, we recognize that it starts with our corporate team.

These are the people who work behind the scenes to bring you and your loved ones the highest caliber of inhome care.

Need help right now? Call us anytime at

(425) 290-1714

Local Ownership



Mark and I wish to thank you for taking the time to find out a little more about the team that will be personally responsible for the care of your loved one. While Right at Home is caring for over 10,000 clients around the world, your concern is about the care and coverage you will receive here in Snohomish County. Our office is a family owned and operated business that is totally committed to improving the quality of life for our clients and their families and for assuring your comfort as a family member that your loved one is well cared for. We are one of four Right at Home offices covering Washington State  and among nearly 400 professionally franchised businesses of Right at Home, Inc., a senior home care company providing service since 1995. 

~Victoria Johnston

Mark & Vicki's office excels in providing extraordinary Home Care Services because:


Vicki has a Bachelors in Psychology Family Studies,  with an extensive background in end of life care, Dementia and other areas of elder care. She was also certified as a Right at Home Cognitive Support Trainer in 2018.

Mark has a Master’s in Business Administration and brings a vast knowledge of operations, marketing and executive experience to our company.

We are part of the “sandwich generation” and understand first-hand the challenges that occur as our parent’s age and require additional assistance.

We personally interview and meet regularly with our Caregivers to ensure our clients are receiving the best care possible.

Our caregivers receive additional training through RAH University Modules, as well as working closely with our team to develop and enhance their skills to meet the special needs of our clients.

We are on-call 24/7. If you call our main number before or after office hours (7:30 am – 4:30pm Mon – Fri) you are immediately able to contact a member of our Right at Home On Call Staff. You will be greeted by Katherine, or Angelia. During Business Hours, if we are with a client or caregiver, with a press of a button you will be sent to Vicki, or one of our fine Office Team Members. Caregivers are available for staffing 24/7 up to 72 hours after assessment; if you are flexible we may be able to decrease that time exponentially. 

We consider not only the caregivers, but the clients as part of our own family. We value open communication between clients and staff so we can best serve you.

We received the distinguished honor of having one of our team nominated for Caregiver of the Year in 2017.

Vicki and Mark are supporters of:  Wheelchair Mission, Eagle Wings Disability Ministry (Mark is on the Board as Treasurer), Supporters of Alzheimer’s Walk, and the team of Right at Home Snohomish County work to be involved in the local communities of Snohomish County. 

We look forward to the opportunity to serve you.

Whether your needs are for the care of an aging family member, assistance after a hospital stay, as a respite for a spouse or family member, or simply companionship for an elder loved one, Right at Home will meet your needs. We provide free, in-home consultations that will match your schedule.


Mark Johnston

Mark and Vicki Johnston, took on the challenge of building a company to serve their local communities and to be part of the solution to the current economic crisis and provide jobs to those in need. Mark comes to this business with over 11 years of service to his country in the United States Navy. Graduating in 1983 from the US Naval Academy, he served onboard submarines until 1995, when he and Vicki made the decision to move their family back to Washington State.

Graduating in 1983 from the US Naval Academy, Mark served onboard submarines until 1995.

While working in manufacturing for over 14 years, Mark went back to school and earned his MBA at University of Washington. In 2009, he and Vicki made the decision to open their own company after the economic toll took its turn to eliminate his manufacturing facility. Desiring to stay in the local area, he wanted to make a difference in his community and be able to serve his country once again. Mark continues to work part-time in the business using his skills to support the office on the payroll and billing side. 

My grandmother Jessica, “Nana” lived to be 100.5 and she took care of my grandfather, Joseph “Poppy” for 9 years at home with a private nurse. This was the catalyst for looking at a home care business. The last 8 years of owning and running a local business for the communities of Snohomish and North King Counties has been a privilege and honor.

After being a stay-at-home mom to two boys, Drew now 30 and Eric 29, Vicki opened her own business and became an independent sales consultant. After ten years, Vicki wanted to give back to her community and served in ministry to her churches working with children and families. In 2009, Vicki earned her Bachelor’s in Psychology, Family Studies at Corban University, in Salem, Oregon. Using her skills in working with families she worked with high risk children for two years in the local school district. Desiring to use her sales and marketing background along with her skills in working with families, she is now taking on the responsibility of working alongside her husband to provide support to our growing company. One year after opening Right at Home Vicki became the Supervisor of Direct Care Services and began building a stellar office team; Mark took on the challenge of working at Boeing Full-time and part-time doing payroll and billing.

As we grow and I remain active but in a supervisory role, my passion is to build strong leaders who will manage the care services. We take it seriously that we are looking for the Right People to provide the Right Services with the Right Approach keeping the Right Mission in mind. Our goal is to enable people to stay at home “wherever home may be” as long as they desire and are able to makes a difference in aging gracefully. The other key component is to work with professionals to provide services and resources to assist her clients to have a very high quality of life at home. Victoria has recently received her Certificate of Expertise as a PAC Approved Trainer with Teepa Snow (2016) Positive Approach to Caregiving, teepasnow.com, Sail Instructor (2017) and we continue to attend annual Home Improvement and other trainings to keep up on the latest in the field of aging in place.

Quality, Reliability, and Responsiveness is what you can expect from each member of our team.

Mark and Vicki desire to provide the highest quality of service to the North King County and Snohomish County areas. Putting our values of faith first, family second and business third, we want to be a beacon of light to those families who are searching to find excellent caregivers to provide for their loved ones. We are working diligently to hire only the most qualified caregiver and professional administrative team to serve the community as representatives of our vision. We believe that the service we provide is "Truly a Personal Service", and are creating an office that reflects these values:

We first and foremost exist to serve our clients. Whenever doubt exists in a situation, we consider this our guiding policy.

  • How Employees treat each other dramatically affects how we treat our clients. Every Employee deserves and gets respect, consideration and support.
  • We strive for creativity and innovation. New ideas and better ways of doing things are encouraged and rewarded.
  • With respect for all religious differences, a spiritual foundation will guide the decisions and actions of the company.
  • Profitability is important and comes from proper execution within the framework and spirit of our mission and values.

We offer an open door policy to any member of the community interested in learning more about us, as well as to all of our clients and their family members who just want to stop by and chat over a cup of coffee. We are a friendly and communicative office with a member of our on call/care management staff available 24 hours a day 7 days a week. Quality, Reliability, and Responsiveness is what you can expect from each member of our team. Contact us today to learn more about the services we provide our community.

Community involvement

Kimberly Velasco

Director of Quality Care

My name is Kimberly Velasco and I am delighted to join the Right at Home team in Snohomish county. I have an extensive background in Caregiving that started in my early 20’s. I attended college in Portland and majored in Mortuary Science. I worked as a caregiver while going to school and primarily cared for developmentally disAbled individuals. Upon moving up and down the west coast for a few years, I ultimately ended up back in Washington state where I continued in caregiving because I had fallen in love with it. I have worked as a direct service professional, program coordinator, case manager and as a DSHS agency trainer. In the past few years, I have transitioned over to senior care, and it has been the best decision I have made! My fiancé and I live in Burlington with our beloved cats and dogs. In my free time I enjoy lifting weights, running, and spending time with my family. I look forward to hearing your stories and helping provide quality care for you and / or your loved ones.  

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Tiffany Hegeberg

Outside Sales and Marketing

I am more than proud to have recently joined the winning team, (Right at Home), in Snohomish County. It has been a long-time goal to pursue a career in the Health Care Industry. My compassion for the care of elderly and vulnerable individuals is near to my heart.

My background has provided me a richer understanding of the world and diversity it posesses.

My father was a Lieutenant in the Navy, my mother is a nurse. I was born in Bremerhaven, Germany. My father had the opportunity to serve a Navy tour in Germany and a successive tour in Middlesex, England. My family made 2 more moves from England to Livermore, California, and finally to Snohomish County in Washington where I was raised. 

I later attended and graduated from Central University in Ellensburg. I started a career with Nordstrom in retail sales as a designer specialist in the Men's apparel department.  

I enjoyed the Nordstrom culture and was mentored in the "Nordstrom Way". The business model of Nordstrom is centered on one premise, and that was to always put the customer first. I learned the art of building relationships. I learned that people like to shop with people who understand their needs and lifestyle. This training was so important to my future endeavors. 

I have aspired to evolve my experiences to begin a career in the Healthcare industry, as I began to feel a need to make a difference in the lives of the aging and the vulnerable. I have a beloved grandmother 90 years old whom I am very close to and am always concerned for the daily challenges for her and our aging population and wanted to make a difference for others. 

I look forward to utilizing my experience and compassion for others to connect those in need with life changing care and to connect them to the caregiving resources our company provides. I have always been a believer in a strong team that delivers on compassion, changing lives and impacting successful outcomes for our team. 

John D. Rockefeller once said, "Don't be afraid to give up the good to go for the great." This midset has brought me here; it's time to succeed




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Nurse Delegated, CNA, NDD

Hi! I am Della, certified HCA, Nurse Delegated for the last 15years. I chose this profession because I love to help others and meet new people. There is always something new to learn and friends to be made
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HR Recruiter

My name is Sarah and I am the Scheduler/Office Manager at Right At Home Snohomish County. I was a caregiver for several years before switching to administrative side. I enjoy working in home care and I love making good caregiver and client matches. It is the best feeling to hear that a caregiver and client get along and seeing those relationships flourish is amazing. I believe that the elderly community deserves the best quality of care and being a part of this team allows me to help provide that. I enjoy traveling and experiencing new things with my fiancé. Most of my free time is spent with my 2 dogs and 3 cats at my home in Stanwood.

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Kristina Reynolds

Care Team Specialist (CST) CNA, NDD

My name is Kristina Reynolds. I am a certified Home Care Aide on track to becoming a CNA, I’ve been trained in Nurse Delegation, Diabetes, End of Life Care, CPR and First Aid, Food Handlers Permit, Understanding Alzheimer's Disease and Dementia. My job is to be the Care Team Specialist (CTS). My dual role is to fill in schedules, help with taking on new clients in a crunch and I'm here to advocate for your loved ones' needs to provide the best care possible. I'm also here to support and train the caregivers in any way that I can. I've been a caregiver for more than 12 years. I've worked for Right at Home for 2 years. I've really enjoyed being a caregiver and I look forward to helping your loved one in the future. I've always wanted to be in the medical field since I was a child. I've always enjoyed helping people. I started caregiving by helping a member of my church and I enjoyed it so much that I made it into a career. I started my caregiving career in Oregon and then I moved up to Washington. I have been a caregiver in assisted living facilities and in people's homes. In my free time I love to quilt, read, go hiking, swim and explore new places with my family.

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