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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Right at Home was founded in Omaha, Nebraska in 1995. Our Santa Rosa office opened in August of 2010.

Right at Home provides numerous home care services across the country to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Our local office provides services in the following areas: Sonoma, Bodega, Bodega Bay, Camp Meeker, Cotati, Dillon Beach, Forestville, Fulton, Glen Ellen, Graton, Inverness, Kenwood, Marshall, Monte Rio, Napa, Nicasio, Occidental, Penngrove, Petaluma, Point Reyes Station, Rohnert Park, Santa Rosa, Sebastopol, Tomales, Valley Ford, Villa Grande, Windsor, Yountville

Our local California office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

While we are not licensed to fill med boxes, we can always assist in reminding individuals to take their medications. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, disease specific, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Need help right now? Call us any time at

(707) 843-5192

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A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"I like the quality of the individuals that take care of my loved one. They give me a break from the care. They are really good at providing companionship for Deanna. They are frequently in touch. Anytime any issues arise, they are right on top of it. I appreciate their ability to relate to Deanna and basically be her friend."
Patty B.

Hear What Others Are Saying

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"They have excellent communication and great caregivers. They are responsive. They take initiative. They giver her extra tender love and care. They have compassion for her. THey are responsive to requests from our family. They are quick to implement change. They are really an advocate for my mom. They have compassion and a caring nature towards my mother. Most of them are a great match."
Anonymous

Hear What Others Are Saying

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"The girls who have been here have been very good. I've been able to get away for awhile and do some things that I wanted to do. It gives me a break and the caregivers who come in have been very kind and helpful to my husband. They seem to be interested, caring, and kind individuals. They were always willing to do some extra things too. They take for a walk, watch him so he doesn't fall, prepare meals, and do light housekeeping. They tell me what they have done while I've been gone, showing kind acts, looking out for my husband, and being generally a good person conversing with my husband. They are very competent and gives me the information when I ask for it. The girls who have been here have been very capable and do everything that is necessary."
Ann C.

Hear What Others Are Saying

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"We have had the same provider for a while and he is wonderful. The caregiver is considerate, kind, and patient. They are both older men. The caregiver is very compassionate with older people. They are very efficient and they have been very aware of my needs."
Betty K

Hear What Others Are Saying

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"I like that they are very responsive when a request is made. The caregivers are very professional. I don't have any complaints. If we want to make a change, we work with the agency to introduce new activities. They help with grocery shopping. I like that they are polite and professional. I like that they are caring because they accommodate the wishes of my parents."
Tom and Gerry K.

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