Right at Home St. Charles is Proud to be a Multi-Year Award-Winning Provider of Quality In Home Care
These awards reinforce and reflect our commitment to providing the best client care and the most fulfilling caregiver employment. Our office staff reviews the interviews of both clients and caregivers monthly, then work to ensure both clients' and caregivers' needs are being met. Through these interviews, we get the information we need to continuously improve every facet of our caregiving. Compassionate, professional, personal care is always our main focus at Right at Home. Exceptional customer service is always in our minds and actions. Being a sought-after employer for the best caregivers around ties it all together so we can be the right choice with the right people providing the right care.
"To me, compliments and complaints are opportunities to grow and evolve, becoming a better home care provider and employer. These awards are confirmation that we continue to 'do the right thing' to improve the quality of life for those we serve." — Bruce & Kirsten Pahde, Owners
What does it mean to be a Leader in Excellence?
Choosing a “Leader in Excellence” means choosing one of the best home care providers in the nation — as rated by clients and caregivers in third-party satisfaction interviews. The Leader in Excellence Award is the highest award a home care provider can earn from Home Care Pulse, an independent satisfaction research firm. "Leader in Excellence” is awarded based on client and caregiver satisfaction ratings collected by Home Care Pulse in telephone interviews. Recipients of this award represent the top 4-5% of providers participating in the Home Care Pulse Satisfaction Management Program. These home care providers have proven that they provide quality care in nearly every satisfaction category measured by Home Care Pulse. Leaders in Excellence have also qualified for the "Provider of Choice" and "Employer of Choice awards."
What does it mean to be an Employer of Choice?
Quality care starts with happy caregivers. Choosing an “Employer of Choice” means choosing a provider with excellent caregiver satisfaction ratings. The Employer of Choice Award is based on caregiver satisfaction ratings collected via telephone interviews by Home Care Pulse, an independent satisfaction research firm. Providers who have earned this award are best-in-class for caregiver satisfaction. When you choose an “Employer of Choice,” you can have confidence that your caregivers will be happy to serve you. Best of Home Care award-winning providers appreciate their caregivers’ feedback and are dedicated to providing the highest level of quality, professionalism and expertise in home care.
What does it mean to be a Provider of Choice?
Providers of Choice have a proven track record of delivering outstanding care as rated by their clients in third-party satisfaction interviews. The Provider of Choice Award is based on client satisfaction ratings collected from telephone interviews performed by Home Care Pulse, an independent satisfaction research firm. These home care providers are best-in-class for providing quality care to their clients. This recognition assures that the provider is trustworthy and has proven their ability to provide outstanding in-home care services. Best of Home Care award-winning providers appreciate their clients’ feedback and are dedicated to providing the highest level of quality, professionalism and expertise in home care.