St. Louis, MO
(314) 567-5545

Scheduling Coordinator

Apply Now

We are looking to expand our professional office team with a qualified individual to coordinate client and employee scheduling needs in a responsive and thorough manner. In this role as a Scheduling Coordinator, you will be fully accountable for providing an outstanding service experience with all Right at Home employees, clients and their family members. This is a full-time position, Monday-Friday from 8am-4:30pm.

The perfect candidate is a dynamic, outgoing, energetic, and positive team player. You must be organized, detail-oriented and able to employ critical thinking in a fast-paced environment. Strong customer service skills are key to providing our in-home caregivers with the opportunity to deliver outstanding service to our clients. Good problem-solving skills, excellent customer service orientation, outstanding phone etiquette and willingness to learn is a must!

Duties & Responsibilities:

  • Ensure caregivers and clients experience outstanding customer service with every interaction
  • Identify best caregiver match for client team based on skills & tasks required
  • Contact selected caregivers to communicate client care needs and gain acceptance of the assignment
  • Communicate schedules to clients, caregivers and office team as needed
  • Call clients and caregivers after the first shift to assess compatibility and ensure the best client-caregiver experience
  • Answer caregiver phone inquiries and handle situations promptly and professionally
  • Optimize scheduling efficiency by applying a systematic approach to filling hours without incurring overtime
  • Maintain updated and current scheduling in software and generates accurate and complete documentation with respect to schedules, clients and caregivers
  • Assist the on-call team after hours as a back-up
  • Participate in company-wide caregiver engagement activities

Qualifications:

  • 5+ years of Customer Service Experience that includes solving complex problems and developing a strong, ongoing rapport with clients
  • Excellent Written & Oral Communication Skills
  • Proficient in MS Outlook & MS Office
  • Associate Degree Preferred
  • Staffing/Scheduling Experience Preferred
  • Medical Background/Terminology Preferred
  • Knowledge of Scheduling Software Preferred

Benefits include:

  • Paid Holidays
  • Paid Time Off
  • Full-time Salary plus on-call bonus if worked
  • Health, Dental, Vision Insurance
  • Supplemental Insurance
  • Profit Sharing
  • Training & Professional Development

Job Type: Full-time

Please submit a resume to robin@rahstl.com to be considered for the position.



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