Lorette Oliver - Owner
Although a native of Baltimore, Lorette has lived most of her life in southern California with her husband of 24 years, Darin. They have a son, Adam. Starting a Right at Home business was a natural fit for Lorette as she combined 15 years of experience in the elder care industry with her love for helping others.
Lorette was previously the Regional Director of sales and marketing for Sunrise Senior Living, a national senior living company. Prior to working with Sunrise Senior Living, she sold Medicare Senior HMO for Aetna US Healthcare. She also worked in sales and marketing for another medical management company, which dealt with the senior market. In her various roles in the senior care industry, Lorette has compassion and an understanding for the issues seniors deal with daily. She has a deep knowledge of and passion for this industry and love the feeling of knowing that she's made a difference in someone’s life.
Natalie Thomas - Staffing Coordinator
Natalie has been working for Right at Home for seven years. Prior to Right at Home, Natalie worked as a CNA for over 15 years. She worked in hospitals, a skilled nursing facility, home health agency, physical therapy clinic and also privately.
She has always had a heart for the sick and elderly and has worked with her church outreach feeding the homeless.
Kathy Tomacelli - Human Resources Manager
Kathy has been working for Right at Home for two and a half years. She is our Human Resources Manager taking care of the HR processes such as interviewing, hiring, on-boarding, background checks, disciplinary actions and responsible for overseeing current certifications and compliance with state regulations.
She has been an Ambassador with the Fallbrook Chamber of Commerce for two years where she promotes the Chamber, welcomes new members, support local businesses and cultivates a community oriented environment. She also is a member of the Member Action and Advisory Committee which is designed to utilize community member's strengths and resources to help the Foundation for Senior Care in Fallbrook/Temecula.
Before joining Right at Home, she worked two and a half years as an Executive Assistant to the Chief Financial Officer and owner of a tax and accounting firm in Fallbrook, CA. Prior to that, she co-created, owned and managed an eco-friendly vacation property rental in Playa del Carmen, Mexico for more than 10 years.
Kathy knows what it means to be a caregiver. When she returned from living out of the country, she took care of her mom who was diagnosed with pancreatic cancer until she passed in 2008. She also cared for her dad who was diagnosed with mesothelioma until he passed in 2012.
Tracy Sherrell - Recruiter
Tracy has been with Right at Home for one year and joined the team in the middle of the pandemic as our recruiter. She enjoys seeing new caregivers come on board and start their career in caregiving. Tracy is proud to represent a great team and be the point of first contact with new caregivers. In addition to managing the recruitment process, Tracy facilitates monthly hands-on caregiver trainings on a variety of practical topics, provides outreach to nursing schools, and together with Alicia present new caregiver orientation for newly hired caregivers. She likes to keep her feet in the field and continues to work shifts as a caregiver.
Prior to joining Right at Home, Tracy was an office manager for multiple businesses including Life Touch and TMI (Toward Maximum Independence) in Temecula which helps adults with disabilities. She was married to a Marine and traveled the US while raising 3 sons. Just before joining the team, she worked in administration at Temecula Valley School of Nursing developing a passion for helping others get into and succeed in the caregiving profession. She graduated from the Temecula Valley School of Nursing in 2019 with a CNA license. She is a certified health aide, CNA, RNA and has an EKG license.
Sandy Schofield - Administrative Assistant
Sandy has been working for Right at Home almost 8 years. She graduated from Crafton Hills College in Yucaipa, CA in 1983 and attended Cal State University of San Bernadino for 2 years, just short of graduation. She has her degree in Accounting and Business Management. Before joining Right at Home, she was a Real Estate Agent and Broker.
Lorette Oliver, Right at Home owner, is Sandy's daughter. Her background in Real Estate, helping families find a home, gave her a great sense of satisfaction helping families find that perfect match. She feels a similar sense of satisfaction helping families through the discovery process of finding care for their loved one. She was motivated to help her daughter build her business and enjoys working with her.
Michelle Sass - Client Care Coordinator
Michelle has been working for Right at Home for six years. She is our Client Care Coordinator. She is a CNA, NA, and a Medical Assistant
Before joining Right at Home, she worked as an HR Assistant at Zodiac Aerospace and Medical Assistant at Friendly Hills Medical. When she was younger she worked in a rehab facility and she always loves helping people.
Alicia Upshur - Staffing Coordinator
Alicia has been with Right at Home for 7 years and is our Human Resources Assistant. She is responsible for scheduling, training, and supervising. She also assists in maintaining state requirements. She graduated from Mt. San Jacinto College in 2010 with an Associates Degree in Science and Mathematics.
Prior to Right at Home Alicia was a stay at home mom for many years and then decided to go back to school to become a CNA. After obtaining her CNA license she joined Right at Home as a caregiver. After a couple of years caregiving she began working in the office.
Alicia was motivated to pursue a career in the healthcare industry while taking care of her spouses grandmother. During that time she has grew close to one of the hospice RN's who came into the home. She would take the time to explain what she was doing, why she was doing it and showing her how to do it. Alicia's interest was sparked and led to the direction her career turned.
Carmen Sanchez - Community Liaison
Carmen began her career with Right at Home as a Caregiver in 2011. She has worked with many clients through out the Temecula Valley. She enjoyed providing great service and improving their quality of life. She updated staff with client changes in condition and has a passion with helping seniors that are on Hospice, and Memory impairment, Dementia, Alzheimer's disease and physically disabled. In 2017 she was the Caregiver of the year and in July, 2018 she was promoted to Recruiter.
In 2002 she attended Ross Business Institute in Burbank California, obtained a Sales/Customer Service Diploma. In 2009 she attended Career Gateway College in Temecula CA , received Medical Assistant/Back office Certificate. In 2013 she attended Temecula Valley School of Nursing Received Certified Nurse Assistant /Home Health Aide license.
Carmen has worked in the health care industry as a Medical Office manager/Medical Assistant. Managed the business and patient care for four Doctors, a Family Practitioner, Internal Medicine, Cardiologist and Gastroenterologist. She has also worked as a Caregiver with many clients In Home Supportive Services for 17 years.
Her interest in joining the Right at Home team came from caring for her paraplegic son for 15 years after he suffered a traumatic spinal cord injury in 2003 at the age of 18. She lived with her son in the Acute Traumatic Brain and Spinal Cord Injury Rehabilitation Center for four months while he was recovering and adjusting to his new life. She experienced day to day how the Certified Nurse Assistants, Physical Therapists, Occupational Therapists, Nurses and Doctors would care for her son and their patients. She was taught by these professionals how to provide total care and personal care for her son. She saw the need in caregiving and client care.
Deborah Pugner - Business Office Manager
Deborah has been with Right at Home since July 2014. She is the Business Office Manager responsible for billing, payroll and insurance. Prior to Right at Home Deborah has had roles in Property Management, a Personal Assistant and a Personal Fitness Trainer.
Deborah was looking for work with a company that had integrity and honesty. She met Lorette when she started her company in 2011 in her office building and was really interested in working for her. She is also her own mother's caregiver and loves what Right at Home is all about.