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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Right at Home Temecula has been serving the Temecula Valley and Fallbrook area for 10 years. Right at Home-Temecula is a locally owned franchise of Right at Home founded in Omaha, Nebraska in 1995.

Right at Home can provide personal care services such as hygiene, physical assistance, Alzheimer's and other dementia care, and respite care, as well as companionship, homemaking, medication/health reminders, and transportation. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Our Right at Home Temecula office provides services in the following areas: Camp Pendleton, Fallbrook, Menifee, Murrieta, Temecula, Winchester

Our local California office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

All of our caregivers are fingerprinted and registered through the State of California Public Health Home Care Registry. Registration is renewed every two years with five hours of continuing education required annually.

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Our caregivers assist in making sure that medications are taken and at the right times. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

Yes, our greatest priority is the health and well-being of our clients and so we do offer COVID screening tests for any caregiver who feels unwell. Should the test be positive they will be then tested for COVID-19 and follow the recommendations and guidelines provided by the Centers for Disease Control and Prevention for how long to remain off work.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, disease specific, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Yes. We can provide round the clock 24-hour care in the home with either a live-in caregiver or 24 hour care. Care can be provided even if they no longer live at home in assisted living communities, skilled nursing, nursing homes, and rehabilitation centers.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

We invoice each Tuesday for the previous week of service.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"Just wanted to thank you for all you have done to help Paul during my recent sudden disability. Jonathan is a TREASURE! He is very capable, very industrious, self-starter, as well as kind, gentle. The lady who filled in on Sunday, was that Theresa (or Rebecca)? She also is a good listener, very determined to do a good job and takes initiative like tidying up Hanneh's room. If Desiree is still out this Sunday we would be happy to have her back. The other lady who came Saturday morning was also perfect. God had answered our prayers for Hanneh to be well cared for during my recovery by these wonderful caregivers, and thru your finding the right staffing for Hanneh's needs. Here is my highest compliment, "I couldn't have done better myself!"
Mary K.

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"Pauline is good to my mom. Pauline takes my mom to her hair appointment. She couldn't be better. I couldn't live without her. She actually cares for my mom, I know she does. She's had Mom over to her house for meals and stuff, and she does her hair. She goes to the store and does whatever Mom wants. We have a food card so she does the shopping for Mom. She makes sure that everything is fine and that Mom eats. She always quizzes me to make sure she ate and is asking questions and makes sure that everything is done."
Wayne D.

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"Dear Friends, I wish to convey my thanks and appreciation for Norma's help and assistance, while my regular caregiver, Michelle was on vacation, from Sunday, July 7, to Sunday, July 14. Michelle is hard to replace, but Norma exceeded my expectations. She is efficient, energetic, a great caregiver who is a joy to have close by and helping. I look forward to Norma coming back someday when Michelle takes off. Michelle is another super "special" caregiver - I am so fortunate! Thank you! 'Blessings for all"
Jeane M.

Hear What Others Are Saying

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"I like the people that come and help. They help with everything I need. They help with keeping my dishes and everything clean and usual housecleaning. They are there when I need them."
Jose S.

Hear What Others Are Saying

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"I like the flexibility and the ease of scheduling. They are always willing to jump in and help. I don't have to wonder if they will do something. They make sure she is changed and kept clean. They fix her lunch and will do light housework. It is nice to come home and see that the dishes are done. They are very quick to respond to schedule changes or if I need to change hours. I appreciate that they keep her engaged, sit with her, and talk with her."
Karen T. 

Hear What Others Are Saying

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"I like that they send quality caregivers to provide care. They were able to improve the quality of the client's life. They pay personal attention to the client. They have been helpful by doing what they are supposed to do. I appreciate that my caregiver is polite, punctual, and caring."
Scott M. 

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