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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office at (520) 268-8608. We'd be glad to speak with you about your specific family situation.

Right at Home has been serving the Tucson area since 2013. Right at Home was founded in Omaha, Nebraska, in 1995.

Right at Home provides numerous home care services across the country to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Our Right at Home Tucson office provides services in the following areas: Tucson, Oro Valley, Marana, Catalina, Casas Adobes, Catalina Foothills

Our local Arizona office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Our caregivers can always assist in reminding individuals to take their medications. In fact, medication reminders is one of our most requested services. We can also report any side effects and assist with premeasured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, disease specific, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Need help right now? Call us any time at

(520) 268-8608

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A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"We have been exceptionally pleased with the services provided by Right at Home ... They have provided education-based care to a loved one with advancing dementia with dignity and respect."
Client's Family Member

Hear What Others Are Saying

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"They were super friendly and could work around our schedule and our economy. They stay in contact and are very concerned about my mother. They keep me abreast as to what is going on because I am not in the same city. They are an extension of me helping her. She looks forward to them coming. They pick up and organize things. She is over 100, so it is hard for her to pick up things off of the floor. They help clean up, get her around, and take a shower. They have even helped me transport her to the doctor. They are very friendly and act like they know my mom and me which is really good. She has built a relationship with Suzie, the caregiver"
Nick L.

Hear What Others Are Saying

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"They have very good caregivers. They are excellent in terms of care. I only see her twice a week, but she keeps me cheerful and happy and gets enough things done to where I am not slaving to get them done. My caregiver right now can do just about anything. She can make meals and help me clean. With any kind of organizing, she is very good. They call me if my caregiver is coming late. They arrange things for me if I have asked. If I need a car, they arrange for it to come. They help me access other care. I have had two caregivers, and they have both been excellent. They are caring and friendly."
Barrie R.

Hear What Others Are Saying

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"They have always been really attentive to my mother's requirements, and they have communicated a lot with me. They stay in touch with me. They have to pay attention to my mother's needs and are her companion. I have not had difficulty with them. They have always communicated with me. They are attentive and seem to understand the particular needs of my mother."
Mark C.

Hear What Others Are Saying

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"They provide very personalized care to the clients and they look out for the clients' best interest. They provide peace of mind because they care about what they do and about the client. Everything that my grandfather has needed has been more than accommodated for. Whenever I need to talk with someone about a schedule change or when a caregiver can come, the flexibility and communication is beyond perfect. There was one caregiver my grandfather didn't care for, so they quickly found someone that was a better fit. The current caregiver genuinely and wholeheartedly cares about my grandfather's well-being."
Rita P

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