Right at Home Bloomington, MN is Committed to Providing Quality Home Care
Client satisfaction is important to us because it’s the reason we are in this business in the first place! Our Mission is to Improve the Quality of Life for Those We Serve. If our clients aren’t highly satisfied with our services, then we probably aren’t fulfilling our mission
We go out of our way to listen carefully from the very first phone call to help ensure that we are the right service for the situation and to also identify other services or products that might benefit their situation. We create a custom Plan of Care which includes a summary of the client’s life history, hobbies, spirituality, and other details so that we can match them with a caregiver that is going to be a good, long-term fit. We provide the caregiver with all information, including concerns, before the caregiver accepts the client as part of their case load. We take the time to meet the caregiver at the client’s home on the first day of service to assess whether we have made a good fit after all as well as to be sure everyone is on the same page as far as the Plan of Care is concerned. We follow up with both client and caregiver after a few visits to see how it’s going as well as at least every 90 days. We deliver a calendar with photos of office staff, a large pen, and a jar of Paul’s homemade Rhubarb Jam every year between Thanksgiving and Christmas. We take their (our) caregivers to the Chanhassen Dinner Theatre each year (and other retention tools) to help assure that our turnover is low and they can experience the best continuity of care in the industry.
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Review us on Google
Go to our Google Listing Here and the form will automatically come up. Fill out the number of stars you would rate us and write about your experience, when finished click "Post".
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Go to our Caring.com Page Here. Choose a star rating. If you are not a member, fill out your E-mail address, choose a screen name, and choose your relationship to us.
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Read what our clients have to say:
"My caregiver is Ann. She does my laundry, changes my bed, scrubs the kitchen and bathroom floor, vacuums, and goes grocery shopping. She's like one of the family now." -Pauline
"Both of the caregivers are so thoughtful and caring. They were thoughtful in their assigning of caregivers. I felt safe because they wore masks and gloves." -Sally Ann
"I like that Right at Home is very thorough and follows up. Once I had a problem with my phone, and they were very patient with me until it was fixed. I feel safe because I enjoy their attitude and demeanor, and their profession in what they do." - Don
"I like the responsiveness of the company. The personnel have been great as well. The caregivers ask me what my priorities are and what additional things they can do for me. I feel safe with Right at Home because they take precautions and follow basic health requirements." - Gregory
"I like my caregiver she makes me feel special. I feel she is genuinely interested in how I am doing. I like that she will spend time talking with me. I think she is just a sweet heart." - Client First Name
"I'm a crafter and sewer and he helps me organize my things. I make candy for the holidays and he helps me with that! I feel very blessed with him, whenever Jim comes here we are always wearing masks. And he is very sanitary." - Louise
If you or a love one are in need of care, contact us today.