Your safety is of paramount importance to us. Find out how we are responding to COVID-19. Learn More
Caregiver Transporting Senior Caregiver Transporting Senior

Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today at (952) 854-6122. We'd be glad to speak with you about your specific family situation.

Right at Home was founded in Omaha, Nebraska, in 1995.

Two hours per shift, one shift per week is our minimum. We try to keep barriers to our service as minimal as possible.

Our Personalized Plan of Care is created as a result of our detailed, in-home assessment with you or your loved ones. In addition to health information, we spend time learning about life history and experience to create the Personalized Plan of Care that fully meets the needs and safety of each client’s unique, individualized needs.

We go through painstaking efforts to be sure that each caregiver that joins our team is someone that we would, personally, hire to go into the homes of our own loved ones. If there is any doubt about whether we would hire them for our own loved ones, we have no business hiring them to take care of your loved ones! 

We respond to our phones 24/7 and they are always monitored by a member of our staff. At Right at home Twin Cities you will always have access to our owners for any issue or concern that can't easily be resolved by the first person who answers. 

Right at Home Greater Southwest Minneapolis provides numerous home care services to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Right at Home Greater Southwest Minneapolis provides in-home care services in the following areas:

Apple Valley, Bloomington, Burnsville, Chanhassen, Chaska, Cottage Grove, Eden Prairie, Edina, Golden Valley, Inver Grove Heights, Lakeville, Maplewood, Mendota Heights, Minneapolis, Minnetonka, North St. Paul, Oakdale, Prior Lake, Richfield, Rosemount, Roseville, Savage, Shakopee, South St. Paul, St. Paul, Wayzata, West St. Paul, Woodbury

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Right at Home Greater Southwest Minneapolis would like to discuss your medication concerns. Give us a call at (952) 854-6122.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.

Our home care services are typically billed on an hourly basis. Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information about the median monthly cost of care in the U.S., as well as programs that can help pay for the service.

To discuss the exact rates for the services you may need, contact our local office.

Medicare Parts A and B do not pay for ongoing assistance with the activities of daily living (called “custodial care” in the exclusions of Medicare plans). Medicare Advantage (also called “Part C”) may cover some services in the home (referred to as “in-home support”). To understand the benefits of Medicare, visit

Long-term care insurance (depending on the policy and the plan of care) may assist in paying for a variety of home-based and facility care services.

Did you know there are several funding options available to help pay for in-home care? Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information on these programs.

You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver. With Right at Home, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes. Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you'll never be asked to pay an additional fee to any employee.

Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Right at Home is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Right at Home offers a free download of our Ways to Pay for In-Home Senior Care Guide that gives information about the programs that can help pay for the service.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Read what our clients have to say

5 star icon
"My caregiver is Ann. She does my laundry, changes my bed, scrubs the kitchen and bathroom floor, vacuums, and goes grocery shopping. She's like one of the family now."

Read what our clients have to say

5 star icon
"Both of the caregivers are so thoughtful and caring. They were thoughtful in their assigning of caregivers. I felt safe because they wore masks and gloves."
Sally Ann

Read what our clients have to say

5 star icon
"I like that Right at Home is very thorough and follows up. Once I had a problem with my phone, and they were very patient with me until it was fixed. I feel safe because I enjoy their attitude and demeanor, and their profession in what they do."

Read what our clients have to say

5 star icon
"I like the responsiveness of the company. The personnel have been great as well. The caregivers ask me what my priorities are and what additional things they can do for me. I feel safe with Right at Home because they take precautions and follow basic health requirements."

Read what our clients have to say

5 star icon
"I'm a crafter and sewer and he helps me organize my things. I make candy for the holidays and he helps me with that! I feel very blessed with him, whenever Jim comes here we are always wearing masks. And he is very sanitary."

Read what our clients have to say

5 star icon
"I like my caregiver she makes me feel special. I feel she is genuinely interested in how I am doing. I like that she will spend time talking with me. I think she is just a sweet heart."
Right at Home Twin Cities Client

Recent Articles

Twin Cities Gay Men’s Chorus is celebrating it’s 40th Season of “Gay Men Building Community Through Music”
I sang with the chorus from 2007 until 2015 and strongly support their mission and their work of celebrating diversity and using music to transform, educate and heal in the process of helping society eliminate homophobia and intolerance.
Read more
Aging in Place: Making Your Home Work for You

As we get older, many of our homes no longer work as well for us. But most of us want to remain in the homes we love. Fortunately, there are many solutions. There are trained experts in home modification all over the country. There are many new tools to specifically address the issues of aging.

Read more
Is There Such a Thing as a "Safe Discharge Plan"?

Many times, families are under the impression that when a person lives in an assisted living facility they will be watched so closely that they a) will never fall, or b) will have someone right there with them when they do fall.

Read more