The Initial Call and Meeting
From the moment your client calls our office, we begin considering the specific needs of their loved one. On the initial call, we ask questions to form a basic needs assessment. Then we set up an in-home visit with the family – including the family member who may ultimately benefit from our home care. This visit allows us to gather even more information, answer questions and let your client get a feel for how Right at Home Wallingford, CT could help their family.
The Home Care Plan
With Right at Home you will always know what senior care services are being provided to your client. After our initial meeting with your client, we develop a home care plan. This plan is tailored to a person's specific needs, and we make detailed recommendations on exactly what kind of services we feel would benefit them. We then arrange a follow-up meeting to go over the home care plan in detail and modify it as your client sees fit.
Homemaker Companion Matching
Once your client has approved the home care plan, we begin our search for the best person to implement that plan. Our proprietary system of matching home care companions to clients takes numerous factors into consideration: senior care services needed, client interests and the personalities of both the client and the homemaker.
By looking at the whole situation, we're better able to provide your client with the best home care homemaker possible. Of course, if there are ever any concerns about a specific home care worker, we can search for and provide a replacement in very little time.
Senior Care Supervision
Our home care homemakers keep extensive notes about the services provided to your clients. Those notes are kept at your client's home and are available at any time. And our billing system provides a detailed description of home care services provided, so your client never receives an invoice that doesn't include a line-item cost of services.
Our franchisees and managers also make regular unannounced visits to the homes of our clients to ensure homemaker companions are following the specifics of the home care plan.