Finding the Right Person
- Are caregivers employees of the company you pay for care?
- Does the company verify that caregivers can legally work in the United States?
- Have all caregivers undergone rigorous criminal and abuse registry and reference background checks?
- Are caregivers company trained before they are assigned to homes, and do they receive ongoing training?
- Are social security, federal and state taxes, and unemployment insurance paid so the family is not legally responsible?
- Is workers compensation insurance (or the equivalent) paid so the family is not legally responsible?
- Is professional liability insurance for the caregiver paid so the family is protected?
- Are the caregivers bonded/insured?
Quality of Care
- Does the company conduct supervisory home visits to verify quality care is being provided?
- Does the company provide qualified replacement care if the scheduled caregiver cannot make it?
- Does the company develop a written care plan?
- Does the company involve the family and provide feedback about care?