Huntington Beach, CA
(562) 653-4480

FAQs About Right at Home

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren't completely answered, call us. We'll be glad to speak with you about your specific family situation.


FAQs About Right at Home

Can you provide same day coverage?

Yes, we can usually provide same day coverage. 

What is light housekeeping? 

Laundry, washing dishes, sweeping, vacuuming, and other related activities. As a rule of thumb, any cleaning that doesn’t require that a caregiver get up on a ladder or get down on their knees is considered lighthouse keeping. Typically, 20% of a caregiver’s time is allocated for lighthouse keeping. The other 80% of their time should be used on direct care for the client.

Will you take the client somewhere?

Yes, we often assist clients with grocery shopping, going to doctor’s appointments, and the standing hair appointments.

Why choose Right at Home over other agencies?

Any person hired as a caregiver must have a compassionate heart. We then train them to abide by the specialized care plan that we as a team develop for your loved one.

We are also proudly an Alzheimers Orange County In-Home Care Agency Preferred Provider. This means that we have certified that:

  • We have been in business for at least two years and are licensed by the State of California
  • All direct care staff are employees of the company and that they have been trained in no less than four hours per year on dementia specific intel
  • All direct care staff are registered with the State of California
  • All direct care staff have passed a DOJ Live Scan (criminal background) check prior to serving in a home
  • We carry current professional liability insurance policy, general liability policy and current Workers Compensation policy

Lastly, unlike other in-home care providers, we do NOT require a minimum amount of hours per shift.

How long have you been in business?

Right at Home was founded in Omaha, Nebraska in 1995. Our West Orange County office opened in February 2012. 

What kind of home care services do you provide?

Right at Home provides numerous home care services across the country to families just like yours. A full list of services can be found on our services page. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Where do you provide services?

Our local office provides services in the following areas: Seal Beach, Rossmoor, Los Alamitos, Huntington Beach, Long Beach, Garden Grove

Our local California office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Are your caregivers insured and bonded?

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).

Will my family member always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Can Right at Home help with medications?

We cannot administer medicine. We can, however, provide our clients with medication reminders. We can also report any side effects and assist with pre-measured medication packages.

Can I change or discontinue the services my loved one receives?

You can change the number or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.

How can I verify a shift was completed?

Right at Home uses several tools to track our caregivers. Our caregivers use a system that allows caregivers to clock in and out of a shift. With this system and a combination of Internet-based solutions, we are able to verify time and attendance. This allows you to have a written record of services within the home where care is provided. And we can provide written verification at any time.

Also, itemized invoices are available online to view several days before the invoice is sent. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments.

Do I need a physician's authorization for your services?

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. This includes providing any documentation you need for reimbursement by an insurance carrier.

What are the costs of your home care services?

Every family we serve receives a Custom Care Plan specific to their needs and budget. Contact us today to set up a free in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least thirty days notice.

Are home care services covered by insurance or Medicare?

Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies who either fully reimburse or partially reimburse for home healthcare. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs) and flexible spending accounts.

We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. This happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Right at Home care services seems like a good choice. What's the next step?

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. 

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