Safety Protocols and Emergency Preparedness
Dear Client/Client Family,
As Right at Home’s greatest priority is the health and safety of our clients and caregivers, we wanted to connect with you and share with you protocols Right at Home is following. We recognize our team serves a vulnerable population, and we take that privilege very seriously. As potential exposure to illness is often lowest for those who remain in their homes with limited outside contact, we will continue to take every possible precaution to maintain this option for your family. For clients we serve who reside in facilities or other group-type living situations, we will work closely with the facility on any protocols, exchange of information and other guidelines as necessary.
Standard Operating Procedures
As part of our standard operating procedures, Right at Home has emergency preparedness plans in place for threats such as the one we currently face. In addition to these plans, we continue to actively monitor the recommendations and guidelines provided by the Centers for Disease Control and Prevention, World Health Organization, and our state and local departments of health. Below are the precautionary measures we have enacted:
- Ongoing screening of our clients and caregivers for symptoms of illness (see screening questions and answer reporting instructions below).
- Office to maintain daily touchpoints with scheduled clients and caregivers to monitor symptoms.
- Caregivers to be removed from the schedule and asked to contact their physician if showing COVID-19 symptoms.
- According to privacy guidelines, caregivers to report any client potential COVID-19 symptoms to the office immediately for further investigation and, if needed, contact with family.
- Caregivers to wash their hands for a minimum of 20 seconds upon arrival to a client’s home or facility.
- Caregivers to continue frequent and thorough handwashing throughout each visit and during their time outside of caregiving.
- Caregivers to encourage clients to participate in frequent and thorough handwashing.
- Caregivers to avoid touching both the client’s face and his/her own face with unwashed hands.
- Caregivers and Clients are encouraged to assist in disinfecting the client’s home or space in a facility.
- Caregivers to be provided personal protective equipment (PPE), such as gloves and masks, as necessary.