Frequently Asked Questions (FAQs)

In-home care is a professional support service that allows a person to live comfortably in their own residence. This service can support someone who is aging and requires assistance to live independently, is dealing with chronic health problems, is recovering from a medical setback, or has special requirements or a disability. Home care may be the key to having the best possible quality of life. It can provide safety, security, and increased independence; it can make managing a chronic medical condition easier; it can help avoid unnecessary hospitalization; and it can help with recovery following an illness, injury, or hospital stay—all while receiving care in the comfort and familiarity of one's own home. Help with everyday routines like dressing and washing, aid with properly managing jobs around the house, companionship, and short- or long-term care for a sickness, disease, or handicap are all examples of home care. In-home also alleviates the stress a spouse or loved one incurs while they manage their own issues as well as helping their loved one.

We do not have a minimum number of hours requirement. This applies to the day and weekly schedule. We provide care from 1 hour a day once a week to 24 hours a day seven days a week. Right at Home is committed to making the care process as easy as possible for our clients; from no minimum number of hours, to providing a free initial assessment, to not having a term agreement in place, and no or low amount deposit. Our objective at Right at Home is to improve the quality of life of those we serve. With this in mind, we make the process of care simple and fair for those we care for and their loved ones.

When it comes to in-home care, families are faced with the dilemma of whether to engage a private individual or a licensed home health agency. Understanding the advantages of a home care agency might be difficult at times. The advantages of working with Right at Home over working with an individual are outlined below:

1. Insurance & Screening:

Right at Home does thorough interviews, background checks, and drug tests on our caregivers. With these procedures in place, you can rest assured that you'll be getting someone who has been hand-picked to deal with elders based on confirmed credentials. Right at Home has bonding, theft, liability, and workers compensation coverage. There are also tax requirements when someone hires an individual privately, not when you hire a licensed home health agency like Right at Home.

2. Finding the Right Caregiver:

Right at Home can provide a wide range of caregivers. Agency administrators can link your loved one with caregivers best prepared to fulfill their needs thanks to a large caregiver pool. Our agency has a lot of experience matching personalities and skill levels to a client's specific request.

3. Oversight:

Private caregivers are primarily self-employed. Caregivers who work for Right at Home are employees of the company. This ensures that our agency supervises the caregivers to make sure that your loved ones' needs are satisfied. Caregivers use the telephone to clock in, out, and track chores, and these real-time updates are immediately available to our administrators through the home care system. This means you won't have to worry about whether your caregivers arrived on time and followed the care plan! In-home supervision visits are made by supervisors and support staff to ensure the highest level of customer service, safety, and care plan compliance. Furthermore, Right at Home is licensed by the state of Florida and accredited by the Joint Commission. Both these organizations provide oversight of Right at Home.

4. The scope of coverage:

When you hire Right at Home, you get access to an additional caregiver pool and our Care Coordinators to help fill shifts if your regular caregiver is sick or out of town. With a private caregiver, you may be forced to rearrange your schedule to ensure that your loved one receives the assistance they require. Clients and their families can rely on Right at Home for support and peace of mind.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

• Number of hours of care per week
• Level of home care services received (nonmedical, etc.)
• Area of the country where services are provided

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.