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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today at (412) 788-6226. We'd be glad to speak with you about your specific family situation.

Right at Home has been serving the West Pittsburgh area since 2011.

Right at Home West Pittsburgh provides numerous home care services to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Right at Home West Pittsburgh provides in-home care services in the following areas:

Aliquippa, Ambridge, Avalon, Baden, Bell Acres, Bellevue, Ben Avon, Carnegie, Coraopolis, Crafton, Crescent, Dormont, Economy, Edgeworth, Emsworth, Glenfield, Green Tree, Heidelburg, Hopewell Township, Imperial, Ingram, McKees Rock, Montour, Moon, Mt Washington, North Fayette, North Side, Pennsbury Village, Robinson Township, West Park, Rosslyn Farms, Scott Township, Sewickley, Sewickley Heights, Sheraden, Stowe, Thornburg, Troy Hill, West Pittsburgh and surrounding area.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Right at Home West Pittsburgh would like to discuss your medication concerns. Give us a call at (412) 788-6226.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, skilled nursing, etc.)
  • Area of the country where services are provided

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact your local office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"They work with our schedule and are flexible. They do things they are supposed to do and also help her in general. They keep in touch with me and let me communicate with the caregiver too. "
Colleen S.

Hear What Others Are Saying

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"The service that they provide is nice. They make food and help me to do things that I need help with and they are very important to me and if I didn't have them I would not be able to live by myself. They always do what I need to have to have done. They make my bed every day. They do care about how I am doing and how I feel. "
Carl H, client

Hear What Others Are Saying

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"Right at Home makes sure that the job gets done. The services from Right at Home make it easier on the family because there is someone else to depend on. Without Right at Home, it would be up to us to do everything that my mom needs."

Hear What Others Are Saying

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"Thank you for the beautiful flowers. A fitting tribute to our beautiful mother. Thank you for your kindness and care during her last few months."

Family of Margaret


Hear What Others Are Saying

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"Thank you for the beautiful flower arrangement that you sent to the funeral in memory of my Father, Leon. Also, thank you for your professionalism that you showed in meeting us when we first brought my Father home from the hospital. I knew at that moment then that I picked the right agency for the case of my Father. I can’t say enough about the people that you brought into my Father’s home to care for him. I will definitely recommend Right at Home to others that are in need of in home care."

Hear What Others Are Saying

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"They care, I would recommend them. They are reliable."
John G.

Hear What Others Are Saying

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"I like Right at Home because they are always dependable. They've made the experience positive by always being there to help me when I need. Something the caregiver does well is helping me bathe. They've met my expectations by doing everything that I've asked of them. "
Judy, client

Hear What Others Are Saying

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"Mr. Stevens – Jim, Just want to, again, thank you for your kindness in making my discharge from hospital to home such a pleasant and memorable one. Thank you for taking the time to pick up my meds and celebrating my 80th with such a beautiful bouquet of flowers. I was deeply touched and will hold these memories in a special place in my heart. God bless!""

Hear What Others Are Saying

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"We want to thank you for the lovely cards you sent to us for our birthdays. That was so sweet of you. The girls who work here are so kind and good to us. We really appreciate each and every one of them. I know we can be difficult at times, but they humor our senior moments."
Dr. Harry and Jean

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