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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today at (412) 788-6226. We'd be glad to speak with you about your specific family situation.

Right at Home has been serving the West Pittsburgh area since 2011.

Right at Home West Pittsburgh provides numerous home care services to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Right at Home West Pittsburgh provides in-home care services in the following areas:

Aliquippa, Allison Park, Ambridge, Avalon, Baden, Bakerstown, Bell Acres, Bellevue, Ben Avon, Bradford Woods, Carnegie, Coraopolis, Crafton, Crescent, Dormont, Economy, Edgeworth, Emsworth, Gibsonia, Glenfield, Glenshaw, Green Tree, Heidelburg, Hopewell Township, Imperial, Ingram, McKees Rock, Montour, Moon, Mt Washington, North Fayette, North Side, Pennsbury Village, Pittsburgh, Robinson Township, West Park, Rosslyn Farms, Scott Township, Sewickley, Sewickley Heights, Sheraden, Stowe, Thornburg, Troy Hill, West Pittsburgh, Wexford, and surrounding area.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Right at Home West Pittsburgh would like to discuss your medication concerns. Give us a call at (412) 788-6226.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.

Our home care services are typically billed on an hourly basis. Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information about the median monthly cost of care in the U.S., as well as programs that can help pay for the service.

To discuss the exact rates for the services you may need, contact our local office.

Medicare Parts A and B do not pay for ongoing assistance with the activities of daily living (called “custodial care” in the exclusions of Medicare plans). Medicare Advantage (also called “Part C”) may cover some services in the home (referred to as “in-home support”). To understand the benefits of Medicare, visit www.medicare.gov.

Long-term care insurance (depending on the policy and the plan of care) may assist in paying for a variety of home-based and facility care services.

Did you know there are several funding options available to help pay for in-home care? Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information on these programs.

You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver. With Right at Home, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes. Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you'll never be asked to pay an additional fee to any employee.

Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Right at Home is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Right at Home offers a free download of our Ways to Pay for In-Home Senior Care Guide that gives information about the programs that can help pay for the service.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"They work with our schedule and are flexible. They do things they are supposed to do and also help her in general. They keep in touch with me and let me communicate with the caregiver too. "
Colleen S.

Hear What Others Are Saying

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"The service that they provide is nice. They make food and help me to do things that I need help with and they are very important to me and if I didn't have them I would not be able to live by myself. They always do what I need to have to have done. They make my bed every day. They do care about how I am doing and how I feel. "
Carl H, client

Hear What Others Are Saying

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"Right at Home makes sure that the job gets done. The services from Right at Home make it easier on the family because there is someone else to depend on. Without Right at Home, it would be up to us to do everything that my mom needs."
Duane

Hear What Others Are Saying

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"Thank you for the beautiful flowers. A fitting tribute to our beautiful mother. Thank you for your kindness and care during her last few months."

Family of Margaret

 

Hear What Others Are Saying

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"Thank you for the beautiful flower arrangement that you sent to the funeral in memory of my Father, Leon. Also, thank you for your professionalism that you showed in meeting us when we first brought my Father home from the hospital. I knew at that moment then that I picked the right agency for the case of my Father. I can’t say enough about the people that you brought into my Father’s home to care for him. I will definitely recommend Right at Home to others that are in need of in home care."
Geri

Hear What Others Are Saying

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"They care, I would recommend them. They are reliable."
John G.

Hear What Others Are Saying

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"I like Right at Home because they are always dependable. They've made the experience positive by always being there to help me when I need. Something the caregiver does well is helping me bathe. They've met my expectations by doing everything that I've asked of them. "
Judy, client

Hear What Others Are Saying

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"Mr. Stevens – Jim, Just want to, again, thank you for your kindness in making my discharge from hospital to home such a pleasant and memorable one. Thank you for taking the time to pick up my meds and celebrating my 80th with such a beautiful bouquet of flowers. I was deeply touched and will hold these memories in a special place in my heart. God bless!""
Cathy

Hear What Others Are Saying

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"We want to thank you for the lovely cards you sent to us for our birthdays. That was so sweet of you. The girls who work here are so kind and good to us. We really appreciate each and every one of them. I know we can be difficult at times, but they humor our senior moments."
Dr. Harry and Jean

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