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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Right at Home Westchester has been serving their local community for 8 years.

We are a New York State Licensed Home Care Agency offering companion care, personal care, and skilled nursing care. Services include bathing, dressing, toileting, ambulation assistance, light housekeeping, medication management, and transportation. We also provide care for specific situations such as Alzheimer’s and Dementia care, Parkinson’s, Multiple Sclerosis, stroke recovery, Hospice, and others. You can read more on our services page.

Our services are provided in Central and Southern Westchester County and parts of the Bronx. If you have any questions about a specific location, please contact us, and we will be more than happy to let you know if we are able to provide services to you or your loved one.

Yes, our caregivers are fully bonded and insured. Every caregiver is employed by our Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Absolutely! Right at Home provides free detailed and comprehensive client assessments which determines the skill set, personality, and other preferences of the type of caregiver desired. We will only send you amazing caregivers! If a client is not 100% satisfied with their caregiver, we will immediately work on finding a suitable replacement. Every person deserves to have the right person in their home!

Yes, Right at Home will always come to wherever you call home. We have clients in most hospitals, skilled nursing facilities, rehabilitation centers, and assisted livings in Westchester County. We can also have caregivers advocate for your families during their hospital and rehab stays!

Our office always tries to provide consistency with our caregivers and clients. Depending on the days and hours requested, we will work with the families to have the desired number of caregivers in the home. We will also have back-up staff in place for emergencies but will only send the back-up caregiver in if the family approves.  

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Yes, as a NYS Licensed Agency we have a full time Registered Nurse on staff. Our RN is allowed to pour medications for our clients if requested.

Our caregivers can also assist in reminding individuals to take their medications. In fact, medication reminders is one of our most requested services. We can also report any side effects and assist with premeasured medication packages.

Yes, there are no contracts with Right at Home. Our clients can start and stop services with as little as 24-hour notice. We understand that situations and care needs can change very quickly, so Right at Home is flexible and will adapt to our clients’ ever-changing needs.

Right at Home uses several tools to track the care our caregivers provide. We have a very detailed, high-tech clock in/out system through Clearcare. Every shift is checked and verified with timestamps and location tracking. Clients are also able to review every invoice before processing to eliminate any errors.

Every family we serve receives a custom care plan specific to their needs and budget. There are  factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, skilled nursing, etc.)

We offer two types of services, Hourly and Live-in. During our free assessment, we will go over the differences and provide you with information about many organizations that we work with that may subsidize the cost of home care. We will try to be very conscious and respectful of your budget. We have contracts with Long-Term care, the Veteran’s Association, the MS Foundation, the Alzheimer’s Association and other groups that may help defray the cost.

As a NYS Licensed Agency, we are fully covered by almost all Long-Term Care policies. We would be happy to provide a free review of your insurance information. Unfortunately, Medicare does not cover non-medical in-home care.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. When working with an agency we will handle everything for you including payment, care plan updates, and schedule changes.

Right at Home goes to extraordinary lengths to protect your personal and health information. We are 100% HIPPA complaint and will never share any health or personal information without permission. We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Contact our office today at (914) 468-1944. Our care managers would love to offer you a free consultation and explain how we can help. Our entire office staff has a wealth of experience as senior advocates and can help you figure out what your family needs!

Need help right now? Call us any time at

(914) 468-1944