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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today at (540) 686-7882. We'd be glad to speak with you about your specific family situation.

Right at Home was founded in Omaha, Nebraska, in 1995.

Right at Home Winchester provides numerous home care services to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Right at Home Winchester provides in-home care services in the following areas:

Bentonville, Berryville, Bluemont, Boyce, Chester Gap, Clear Brook, Cross Junction, Delaplane, Flint Hill, Fort Valley, Front Royal, Gore, Hume, Huntly, Linden, Markham, Maurertown, Marshall, Middletown, Millwood, Paris, Rileyville, Star Tannery, Stephens City, Stephenson, Strasburg, Toms Brook, Upperville Winchester, Washington, White Post, Woodstock.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Right at Home Winchester would like to discuss your medication concerns. Give us a call at (540) 686-7882.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, skilled nursing, etc.)
  • Area of the country where services are provided

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact your local office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Need help right now? Call us any time at

(540) 686-7882

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A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"Lisa, the aide, does a wonderful job. I am very pleased with her help. Right at Home is a wonderful company. I was happy to have them for my help."
-Helen

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"Right at Home has been excellent throughout the experience of providing care for my mother while she was recovering from a fall that immobilized her. From Pete to Debbie to the actual caregivers, they have done an excellent job, over delivered as far as my family and I are concerned"
-JD

Hear What Others Are Saying

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"Right at Home was able to provide dignity, caring and thoughtfulness through the end of my mother's life. The dependable caregiver was friendly, compassionate and respectful with our entire family! I have recommended Right at Home to several friends and will continue to do so with others as the need arises."
-Jodi

Hear What Others Are Saying

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"Alicia works for Right at Home. She does everything I ask. Many times she empties trash cans, vacuums, and does dishes without being asked. She sees what needs to be done and does it. She also helps with personal care. I cannot lift my left leg, so she helps me on and off my shower chair and with dressing"
-June

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"Pete and all the staff are very caring and sensitive to the needs of our situation. My wife and I feel extremely confident about the care Right at Home caregivers provide my 90-year old mother."
-Kim

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"Without Right at Home my mother couldn't have stayed in her home which I had always promised her. The caregivers were wonderful and all administrators were so helpful whenever I called them. I was 500 miles away, but it was so easy working with everyone with texting and phone calls. I highly recommend Right at Home!"
-Mary

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"We had Right at Home in to watch both my mother and father. They were recommended by a nurse at WMC and have given my brother and me peace of mind and confidence. We both live close but have jobs that require us to rely on help with their care; the caregivers and the office staff made this a wonderful experience. Both of our parents enjoyed their final stage of life with Right at Home, not only did they provide for their physical needs but they keep them occupied and engaged and made them happy! They also were very helpful in noting changes in my mom's condition as she got worse in the late spring and June. They are great. We recommend them to everyone."
-MK

Hear What Others Are Saying

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"Donna and Joey come to stay with my husband so I can go to my doctor appointments, shopping, etc. My husband likes both Donna and Joey. They are very caring and friendly. I know my husband is in good hands, so I don't have to worry. They give excellent care. I would highly recommend them to my friends"
-Paulette

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"Pete and the homecare team were great. Always flexible with hours as well as who was the best fit for our needs. The 12-hour shifts helped keep the turnover in the house to a minimum"
-Ray

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