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Frequently Asked Questions (FAQs)

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today at (336) 760-7131. We'd be glad to speak with you about your specific family situation.

Right at Home was opened in Winston-Salem in 2004.

Right at Home Winston-Salem provides numerous home care services to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

We provide home care services in the Winston-Salem area, including:
elews Creek, Clemmons, Danbury, Germanton, Kernersville, King, Lawsonville, Lewisville, Pfafftown, Pilot Mountain, Pine Hall, Pinnacle, Rural Hall, Sandy Ridge, Tobaccoville, Walkertown, Walnut Cove, Westfield, Winston-Salem

Yes. We provide 24/7 care to our clients.

Yes. Every caregiver is employed by our local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Right at Home Winston-Salem would like to discuss your medication concerns. Give us a call at (336) 760-7131.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.

Our home care services are typically billed on an hourly basis. Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information about the median monthly cost of care in the U.S., as well as programs that can help pay for the service.

To discuss the exact rates for the services you may need, contact our local office.

Medicare Parts A and B do not pay for ongoing assistance with the activities of daily living (called “custodial care” in the exclusions of Medicare plans). Medicare Advantage (also called “Part C”) may cover some services in the home (referred to as “in-home support”). To understand the benefits of Medicare, visit www.medicare.gov.

Long-term care insurance (depending on the policy and the plan of care) may assist in paying for a variety of home-based and facility care services.

Did you know there are several funding options available to help pay for in-home care? Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information on these programs.

You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver. With Right at Home, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes. Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you'll never be asked to pay an additional fee to any employee.

Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Right at Home is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Right at Home offers a free download of our Ways to Pay for In-Home Senior Care Guide that gives information about the programs that can help pay for the service.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"Right at Home – Winston Salem, NC was very professional, courteous and caring for my parents. The office staff kept us in constant communication of all aspects of their care. If an issue did arise, they were diligent and prompt to resolve it. They allowed my parents to stay in their house and live out their days with dignity, safety and love. I would recommend Right at Home to anyone that needs the highest quality care for a family member."


Hear What Others Are Saying

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"I like the quality of people they have. The caregivers are compassionate. They help to keep me informed. They are on top of everything. I trust them because they let me know if something happens."
Elizabeth J

Hear What Others Are Saying

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"We were visiting in Winston Salem and had unexpected needs with my father. Jackie Brewer was willing to come on short notice and on a weekend to evaluate my father. She was also able to find an available caretaker. My father was very happy with his care and felt very much better. Right at Home helped us turn a near disaster into a happy weekend."

Hear What Others Are Saying

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"The fact that the caregiver was matched so well with my father made it so much easier to accept a stranger into his home. We had anticipated that my father wouldn't like anyone who came, but he really likes his caregiver. She did everything we asked her to do, and was very pleasant and friendly. She took him to a doctor's appointment one day, which was a blessing to me. I usually take him but this appt was spur-of-the-moment, and she got him there without missing a beat. I highly recommend Right at Home."

Hear What Others Are Saying

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"Right at Home literally live up to it's name. The agency leadership staff Shanita and Kaitlyn were the face and voice prior to the services being implemented, They are very professional and went beyond my expectations to find the appropriate staff to service the special and demanding needs of my father. I am truly satisfied with this agency and also with open communication of being informed. I rate them 5 stars."

Hear What Others Are Saying

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"The owner, Jackie, came personally and understood the needs my parents and made sure to match the caregiver with what my mom needed. They understand -they work with patients who are resistant, but it's been good. Anytime I have a question, they call me right back. They also call if there is an issue. "
Brenda B

Hear What Others Are Saying

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"Right at Home has been a life saver for our family! They have been incredibly responsive and flexible as we needed to arrange care for our elderly parents. Initially, after a fall that required emergency surgery, we needed overnight hospital care for our father. Now that he is back home, we have transitioned to in-home care to help both of our parents with daily tasks and challenges. The kind folks at Right at Home have helped us through every phase. Because of the skilled and flexible care provided by the Right at Home nurses, our parents are comfortable and safe in their own home. We are beyond grateful! "
Aly H

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